An auto attendant helps direct calls and connect callers without the need of human operators. Customize personal messages for after-hours and holidays. Create different mood recordings for promotions,emergencies and more. Do your customers need answers to questions? Your auto attendant can handle that with prerecorded messages.

TelWare will assist you in scripting an auto attendant and recording. This service is complimentary for our hosted and maintenance customers and with any install.

TelWare's business phone systems integrate voicemail functions and call management into one. It is a true integration of business VoIP that allows advanced features and functions. Live call recording is a breeze. And the ability to attach Caller ID name-and-number information to voicemail? That is super simple with recording messages for later callback, transfer, copying or moving.

Get better productivity with a true integrated telephone. Recorded digitized message files maintain recorded voice quality that sounds like the original. Pack a powerful punch with a voicemail system that delivers.

Does your current system offer a blinking light forcing you to call into the system? Our advanced phone feature is a fixed voicemail key on the phone for easy one-touch access to the user’s mailbox. Display on each phone helps the user by showing a current message status at a glance.

Voicemail to email is included with TelWare's cloud phone systems. We can put you on our SMTP service or you can provide your own. Transcription gives users a way to view a message without having to listen to each call. Get an alert anytime an email comes in and determine priority. Allow users to keep up to date with emergencies and forward those emails to other users.

Create the ultimate customer-service experience for your small business. Having a streamline call-center helps to manage growth with updated technology. From call queuing, call recording and call reporting, we have you covered. Keep customer wait time down with call queuing and tracking queue data. Your call-center representatives self-assess via call recordings. Use comprehensive real-time and historical reporting to support your short- and long-term goals. Your goals are now within your reach for your small business.