Work Smarter with Advanced Communications

TelWare’s OneCloud solution helps your team's communication anytime, anywhere, any device. Simply deploy a unified communication as a service over your internet connection. Reduce complicated wiring, reduce physical infrastructure and cut costs. Create a more professional representation when you connect with clients and customers. Make your small business seem like an enterprise operation.

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Robust Business Features Under One Unified System

OneCloud Unified Communications Suite incorporates savings of VoIP with other digital communications. Messaging, video, texting, conferencing, HD quality sound, and more extend across your business. In fact, UCaaS (Unified Communications as a Service) is a powerful cloud delivery model. It offers a variety of collaboration application and services for your growing business.

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OneCloud features circle

Access Multiple Devices With the OneCloud App

The OneCloud app is a cloud softphone that extends VoIP functionality beyond a landline or desktop phone. It brings features of the OneCloud platform directly to end user's mobile devices as a complete Unified Communications Solution.

Got multiple devices? OneCloud mobile app makes it easy for users can maintain the same identity. Send an ongoing call from one device to another with ease. Grant users the ability to manage contact, voicemails and call history. Get more answering rules, greetings, presence from a single location.

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OneCloud Features

Auto Attendant

An auto attendant helps direct calls and connect callers without the need of human operators. Customize personal messages for after-hours and holidays. Create different mood recordings for promotions,emergencies and more. Do your customers need answers to questions? Your auto attendant can handle that with prerecorded messages.

TelWare will assist you in scripting an auto attendant and recording. This service is complimentary for our hosted and maintenance customers and with any install.

Virtual Voicemail

TelWare's business phone systems integrate voicemail functions and call management into one. It is a true integration of business VoIP that allows advanced features and functions. Live call recording is a breeze. And the ability to attach Caller ID name-and-number information to voicemail? That is super simple with recording messages for later callback, transfer, copying or moving.

Get better productivity with a true integrated telephone. Recorded digitized message files maintain recorded voice quality that sounds like the original. Pack a powerful punch with a voicemail system that delivers.

Voice Message

Does your current system offer a blinking light forcing you to call into the system? Our advanced phone feature is a fixed voicemail key on the phone for easy one-touch access to the user’s mailbox. Display on each phone helps the user by showing a current message status at a glance.

Voicemail to Email

Voicemail to email is included with TelWare's cloud phone systems. We can put you on our SMTP service or you can provide your own. Transcription gives users a way to view a message without having to listen to each call. Get an alert anytime an email comes in and determine priority. Allow users to keep up to date with emergencies and forward those emails to other users.

Call Center

Create the ultimate customer-service experience for your small business. Having a streamline call-center helps to manage growth with updated technology. From call queuing, call recording and call reporting, we have you covered. Keep customer wait time down with call queuing and tracking queue data. Your call-center representatives self-assess via call recordings. Use comprehensive real-time and historical reporting to support your short- and long-term goals. Your goals are now within your reach for your small business.

 

 

OneCloud Pricing

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SIMPLE USER

$14.99

Lobby, Analog, Page, and Door Phone

  • White-Glove Implementation
  • Basic Business Phone
  • Unlimited Nationwide Calling
  • HD voice, Secure voice

MODERN USER

$24.99

Standard Business User

  • White-Glove Implementation
  • Unlimited Nationwide Calling
  • Dedicated Phone Number
  • HD Voice, Secure Voice
  • Business SMS & MMS*

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Communicate your way

  • Mobile Apps IOS/Android
  • Web-Based Softphone
  • Remote Worker Compatible
  • Team Instant Message Chat
  • Intercom/Paging
  • Multi-Site Extension-to-Extension Dialing
  • Answering Rules
  • Device Swapping

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Meetings

  • Audio Conferencing
  • Video Conferencing with Screen Sharing
  • Webinars*
  • Conference Bridge

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CRM Integrations

  • 20+ Out-of-the-box Integrations
  • Screen Pop
  • Click-to-dial
  • Open APIs

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Voicemail for Everyone

  • Voicemail to Email
  • Voicemail Transcription
  • Group Voicemails

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Office Productivity

  • User Presence
  • Attendant Console
  • Call Parking
  • Automatic Call Recording
  • Phone Rental Option
  • Call Forwarding

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Administration

  • Multi-Level Auto Attendant
  • Multi-Site Options
  • Music on Hold
  • Quality of Service Report
  • Call Reports & Analytics
  • Caller ID
  • Dial-by-name Directory
  • Voice-to-text*
  • Text-to-voice*
  • Call Management Web Portal
  • Call Recording & Storage

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Optional Features

  • International Long Distance
  • Toll-Free Phone Numbers

*Feature to be released 2020

ELITE USER*

$34.99

Call Center, Agent Login & Queuing

* Modern User + Elite User Plan

  • Perfect choice for Call Centers.
  • You get all features from the Modern User plan, PLUS all the additional features listed below.

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Smart System Routing

  • Inbound Call Routing
  • IVR
  • Virtual Call Hold
  • Voicemail Routing
  • Outbound Dialing
  • Chat and Co-browse

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Administration Tools

  • Call Recording
  • Whisper coaching, silent monitoring, and barge-in
  • Supervisor Tools
  • Prebuilt Reports
  • Easy IT Administration Tools
  • Analytics and Dashboards

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Performance Optimization

  • Performance Management
  • Quality Management (QM)
  • Screen Recording
  • Speech and Text Analytics
  • Coaching and Learning Tools

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Secure & Reliable System

  • Active Failover
  • Guaranteed Uptime
  • Permission-based Access
  • Work-anywhere Agents

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User Engagement

  • Collaboration
  • PBX Integration
  • Shared Directory

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