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IT-as-a-Service 

Many business owners struggle to keep their technology up-to-date because they are not technology experts, or there is no need for large or complex technology deployments, and having a full-time employee dedicated to IT services is not cost effective for small businesses.

TelWare's services are consistent, reliable and up to date with modern technology. We install, and provide support becoming your in-house IT team 24/7 — at a fraction of the cost.

Our IT professional services are delivered via the cloud, allowing a business owner to source the software, infrastructure and technical support services necessary for an IP-based communication network.

 

Our IT-as-a-Service supports Small Businesses with:

  • Consistent Technical Support
  • Patch Management
  • Remote Monitoring and Management
  • Endpoint Security
  • Desktop Management
  • Remote Control

IT-as-a-Service Benefits:

  • Standardization of IT
  • Lower IT Expenses
  • Continuous Monitoring
  • Predictable Expenses
  • Regular Patches
  • Scalability
  • Green and Lean

Telecom Expense Management

TelWare is uniquely positioned to help business owners navigate thru the maze of voice and data options available. We can offer broader VoIP products and services than a salesperson employed by a single provider focusing mostly on larger corporations. TelWare can save between 40 and 50 hours worth of meetings and reviewing options by doing all of that for you, resulting in cost savings for your business. We will discover savings on your telecom expenses. TelWare will Identify errors and recover funds through an audit of your services.

How Do We Do It?

  • Analyze your existing billing services and rates
  • Determine usage
  • Perform line analysis
  • Solicit for competing carriers
  • Manage the disconnect or changeover of the existing service
  • Perform a post-installation review
  • Perform an annual billing review
  • Account maintenance

Disaster Recovery

Disaster recovery is a critical part of your continuity plan and helps operate in a business-as-normal state regardless of the circumstances. Lack of a disaster recovery plan almost guarantees long bouts of system downtime, communications shutdown, loss of data and customer frustration.

Disasters come in many shapes and forms — from natural disasters, the emergence of a virus outbreak to a power outage grinding your business to a halt. Disaster recovery is more than backing up your data. You can plan to automatically route calls and keep auto attendants operational in the cloud, allowing TelWare to make changes remotely on the fly as needed. If any sort of outage or crisis occurs.

A post on Mashable regarding disaster recovery notes that 57 percent of small businesses are operating without such a plan. The overview points out how important it is to forget about using a do-it-yourself (DIY) approach. Instead, it makes more sense to get professional help to create a disaster-recovery plan.

TelWare’s ongoing customer support will be happy to assist you through the process of recovery. With OneCloud, businesses can be assured that collaboration and communication will continue as usual.

What Our Customers Are Saying

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Allision Christie
THE BLANCHARD INSTITUTE

"TelWare is always professional and provides a top notch service! Thank you!"

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Waynette Adamczak
CLEMMONS UNITED METHODIST CHURCH

"Customer service is so easy to contact and very helpful!"

© 2020 TelWare Corporation. All rights reserved.

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