What is managed services?

Purchasing, installing and continuously updating your business’ voice and data communications system can be exhausting, not to mention expensive. That’s why leading business telephone provider, Telware, offers a managed phone system that allows your business to take advantage of all the solutions and services you need—without the cost and complexities of owning and running it yourself.

We’ve discovered that a managed phone system is what users need

to get real impact out of the complexity and power of VoIP services,

especially for changing, growing, dynamic companies.

TelWare Cloud PBX

TelWare Corporation was founded in 1984 as a dealer of traditional business phone systems and communications cabling. As technology evolved, we leveraged our expertise in the telephony field to provide a full-featured, cloud-based business phone service that addresses hosted pbx solutions and specific customer needs and requests. As cloud pbx providers with over 30 years of expertise, we’ve shifted to voice over IP (VoIP) solutions that provide a full-featured, fully supported communications platform.

Routing & Switching

While network switches are often considered a point of cost savings by many small businesses, they are essential to the connection of a network. They are widely used and allow you to connect several different devices at once. If it has a wire, it probably is connected to a switch. The pricing of switches can vary widely from consumer grade switches cost just a couple hundred dollars to enterprise grade into the thousands. TelWare can handle the switching evironment in your network and work with you to provide the best network configuration solutions that fit your needs.

Telecom Expense Management

As agents for over 50 telecommunications service providers, TelWare is uniquely positioned to help our clients navigate the maze of voice and data options available to them. Like an insurance agent armed with products from a range of insurance companies, we offer our clients a broader perspective than a salesperson employed by a single provider and selling only proprietary business VoIP products and services.

Auto Attendant

An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling,” you have encountered an auto attendant. It doesn't matter if you are using an Avaya phone system, TelWare SIP or another phone solution; you can easily integrate an auto attendant into your office phone system.

Legacy Support

TelWare offers support on many legacy phone systems, including Comdial Vertical, Mytel, and Nortel.

Many of our technicians have over 30 years experience in a wide variety of business phone systems.

Connectivity

All business owners know the frustration of having to deal with their local Internet service provider. Time wasted in long queues and unknowledgeable staff is frustrating enough. Add the continual need to re-explain the nature and history of your issue, and ISPs can easily hamper — not help — day-to-day business operations.

TelWare’s approach is different. Using our expertise in telecom management services, we layer white-glove support on top of your local Internet provider’s service. As a result, connectivity and reliability issues are handled on demand.

Collaboration

As agents for over 50 telecommunication service providers, TelWare is uniquely positioned to navigate the maze of voice and data options available and improve telecom expense management for companies. Like an insurance agent armed with products from a range of insurance companies, we offer our clients a broader perspective than a salesperson employed by a single provider and selling only those companies’ products and services.

Access to multiple service providers also offers significant benefits for telecom expense management. Our team can find the best combination of performance and price to meet your needs.

On-Premise

On-premise phone systems (PBXs) are the traditional phone systems that reside in your data center or data room. On-premise office phone system solutions offer control, ownership, quality of service and more.

SIP Trunking

Session Initiation Protocol (SIP) is used to achieve calls in a VoIP phone system. SIP creates real-time sessions of audio or video between two endpoints. With SIP, you can create and terminate sessions with multiple parties in an IP network. Sessions can be initiated between only two parties or multiple parties on a conference call. Increased quality and reliability of SIP technologies have led to a rapidly expanding market for business VoIP service as companies look to leverage the benefits of cloud-based calling.

Virtual Voicemail

Make it a built-in – not bolted on – voicemail system

Today’s most advanced business phone systems integrate the voicemail functions and call management into a single platform. Only true integration of business VoIP allows advanced features and functions such as live call recording and the ability to attach Caller ID name-and-number information to voicemail messages for later callback, transfer, copying or moving.

PBX Management

Purchasing, installing and continuously updating your business’s VoIP phone system can be exhausting, not to mention expensive. That’s why TelWare, a leading business-telephone provider, offers managed business phone service that empowers your business to take advantage of all the solutions and services you need. No need to worry about the cost and complexities of owning and running it yourself. We’ve discovered that a managed phone system is what users need to get real impact out of the complexity and power of business VoIP services — especially for changing, growing and dynamic companies.

Wireless

The surge of BYOD (bring your own device) into the enterprise environment has brought with it a unique set of challenges to the WiFi environment. Trusted devices from executives, guest access, application control, authentication issues, and bandwidth control are all common issues that must be managed on local WiFi environments.

Without the proper tools and assistance, companies can get lost in the sea of data information, storage, and costs associated with increased WiFi usage. TelWare offers a range of products to manage anything from simplistic WiFi networks to large convention / area type environments supporting thousands of devices. Using top of the line products and expert technicians, we can install and manage anything from 1 access point to thousands, growing with you as your company expands.