TelWare Corporation was founded in 1984 as a dealer of traditional phone systems and communications cabling. As technology has evolved, we leveraged our expertise in the telephony field to provide a full-featured, cloud-based phone system to address specific customer needs and requests. With over 30 years of expertise, we have designed a solution to meet the vast majority of our customers needs.
Session Initial Protocol, or SIP, is a protocol to achieve a voice over IP (VoIP) call. SIP creates real-time sessions of audio or video between two endpoints. With SIP, you can create and terminate sessions with multiple parties in an IP network. Sessions can be initiated between only two parties or multiple parties on a conference call.
An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling ... ,” you have encountered an auto attendant. It doesn't matter if you are using an Avaya phone system, TelWare SIP or another phone system; you can integrate an auto attendant easily.
advanced phone systems integrate the voicemail functions and call
management into a single platform. Only true integration allows advanced
features and functions such as live call recording and the ability to
attach Caller ID name-and-number information to voicemail messages for
later callback, transfer, copying or moving.
As agents for over 50 telecommunications service providers, TelWare is uniquely positioned to help our clients navigate the maze of voice and data options available to them. Like an insurance agent armed with products from a range of insurance companies, we offer our clients a broader perspective than a salesperson employed by a single provider and selling only that companies products and services.
Purchasing, installing and continuously updating your business’s voice and data communications system can be exhausting, not to mention expensive. That’s why TelWare, a leading business-telephone provider, offers a managed phone system that allows your business to take advantage of all the solutions and services you need — without the cost and complexities of owning and running it yourself. We’ve discovered that a managed phone system is what users need to get real impact out of the complexity and power of VoIP services, especially for changing, growing, dynamic companies.