TelWare Corporation was founded in 1984 as a dealer of traditional business phone systems and communications cabling. As technology evolved, we leveraged our expertise in the telephony field to provide a full-featured, cloud-based business phone service that addresses hosted PBX solutions and specific customer needs and requests. As cloud PBX providers with over 30 years of expertise, we’ve shifted to voice over IP (VoIP) solutions that provide a full-featured, fully supported communications platform.
Session Initiation Protocol (SIP) is used to achieve calls in a VoIP phone system. SIP creates real-time sessions of audio or video between two endpoints. With SIP, you can create and terminate sessions with multiple parties in an IP network. Sessions can be initiated between only two parties or multiple parties on a conference call. Increased quality and reliability of SIP technologies have led to a rapidly expanding market for business VoIP service as companies look to leverage the benefits of cloud-based calling.
An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling,” you have encountered an auto attendant. It doesn't matter if you are using an Avaya phone system, TelWare SIP or another phone solution; you can easily integrate an auto attendant into your office phone system.
Today’s most advanced business phone systems integrate the voicemail functions and call management into a single platform. Only true integration of business VoIP allows advanced features and functions such as live call recording and the ability to attach Caller ID name-and-number information to voicemail messages for later callback, transfer, copying or moving.
As agents for over 50 telecommunications service providers, TelWare is uniquely positioned to help our clients navigate the maze of voice and data options available to them. Like an insurance agent armed with products from a range of insurance companies, we offer our clients a broader perspective than a salesperson employed by a single provider and selling only proprietary business VoIP products and services.
Purchasing, installing and continuously updating your business’s VoIP phone system can be exhausting, not to mention expensive. That’s why TelWare, a leading business-telephone provider, offers managed business phone service that empowers your business to take advantage of all the solutions and services you need. No need to worry about the cost and complexities of owning and running it yourself. We’ve discovered that a managed phone system is what users need to get real impact out of the complexity and power of business VoIP services — especially for changing, growing and dynamic companies.