Many businesses are discovering why call reporting is a useful service that will change the way they approach phone usage and staff management. Here are the top reasons why your business needs call-reporting services: Data at Your Fingertips The most successful businesses use data analytics to guide their decisions. With call-reporting data, you can verify if your customers a...
Virtualization is the current buzzword in the information-technology (IT) industry. While it sounds like a complicated undertaking reserved for big businesses, its application has lately gained momentum even among small- to medium-sized enterprises. So, what is virtualization? It is, in simple terms, a combination of software and hardware elements to create virtual machines. These virtual machines...
Cost efficiency remains a primary factor in choosing solutions for your business. Making sure that you can cut expenses while increasing your profits is of the utmost importance. Selecting a communications solution is often a struggle for many businesses. They understand that communication is a necessity, but it can also result in being one of the larger expenses a company incurs. Fortunately, t...
Multiprotocol label switching (MPLS) technology emerged in the late '90s as a data-carrying technique for complex telecommunications networks. Data packets within MPLS networks have labels that act as unique references for identifying the path the packets will take to their respective destinations.
It seems like everyone is talking about it, but why? What makes Avaya one-X Communicator such an important part of so many business operations around the world? It's the features, of course. So what are these features that make Avaya the top of the line in business communications solutions? Check these out: It's inexpensive. Avaya provides exceptional quality...
If your business has multiple locations and you prefer a single private network tailored to your company's needs, a Multiprotocol Label Switching (MPLS) network is for you. In an MPLS network, each data packet receives a label that determines the best path to the final router — because the shortest path isn't always the fastest if it's congested. An MPLS network is far more efficient th...
Almost all new office phone exchanges use VoIP rather than old-style analog phones. They make calls less expensive while offering more features and versatility. It's a difficult job, though, for a business to move from an outdated phone system to a modern one. Here are a few tips to ease the transition: Transition to Hosted VoIP Go with hosted VoIP, not on-premises. Very large...
There's a lot of room for new Software-Defined Wide Area Network (SD-WAN) deployments, and many businesses are getting ready to start one. A market survey reported that 84 percent of respondents consider the technology either "important" or "critical" to automating operations and reducing costs. Businesses are concerned about keeping the transition costs down and having a sufficient business j...
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Polite, great customer service."
"[TelWare's] support team is awesome. Every time!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Awesome support like always!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Brandon was awesome and got us up and running quickly!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Our needs were addressed quickly and without any effort on our part."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Fast, friendly and thorough."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"You rock! Thanks :)"
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"Would not call anyone else to help with our phone needs."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Stan is always awesome and a pleasure to work with.”
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"What was needed was done very quickly! Excellent!"
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Prompt and accurate service as always."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"TelWare techs are great. They know their product and are always personable."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"Tech was friendly and knowledgeable. Great Service!"
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"