One of the most stressful times for a business is when a sudden failure in data connectivity results in lost revenue and customer dissatisfaction. But why does such failure occur? The phrase “cables and connectors” is often repeated in network-engineering circles because faulty cables and connectors are the two most common reasons for connectivity loss in computer networks and systems....
It is important for businesses of all sizes to keep their method of communication up to date to maximize efficiency in the workplace. Your business needs a communications provider that takes customer satisfaction seriously and remains committed to providing the very best products and services to their clients. Using a professional and reputable company is the key to obtaining effective services fo...
Managing a major business project is one of the most overwhelming tasks in the working world. In your company, no doubt you've found yourself overly stressed trying to keep all the plates spinning for a successful project outcome. The problem is that with so many departments, employees and project layers to manage, it's easy for something to go wrong. You may already have experi...
One of the most overlooked aspects of telecommunications is the physical junction between two optical fibers. Due to the directional and polarized nature of multiplexed light, great care must be taken when coupling between two separate optical fibers. A subpar fusion splice or the use of cheap connectors can lead to undue loss of optical power and distortion.
VoIP (Voice over Internet Protocol) has been making waves lately — this time in connection with business telecommunications. Not only has the technology improved and stabilized, it turns out that it saves companies plenty of money and time as well. Here's how: No Extra Fees Landline companies have charged extra for years, especially when it comes to making long-distance call...
While there are plenty of dangers lurking in cyberspace, only few of them pose the same danger that ransomware does. A malicious tool that locks all the files on your device, ransomware forces you to pay a ransom, or all your data will be deleted. The worst part, however, is that once your computer is infected, it's very difficult to get rid of. With that said, how can you protect your data networ...
Drowning in Robocalls We've all gotten a dreaded "robocall." A robocall is an unsolicited call dialed by a computer. When you pick up, you may hear a prerecorded message or be transferred to a live person to complete the sale. North Point Motors, a Saab, Volvo and Subaru repair shop in Winston-Salem, was at their wit's end with robocalls.
If you're like many business owners, you have no idea what type of cybersecurity you need. You might remember the days when it seemed clear. You needed an anti-virus on your work computers and your computers at home. Now, you don't know. Do you need anti-virus or firewall? If you pay for software, will it work better? Why do managed service providers (MSPs) tell you they offer cybersecurity? What...
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"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
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"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
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"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
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"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
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"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
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"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
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"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"[TelWare's] support team is awesome. Every time!"
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"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Polite, great customer service."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
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"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
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"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
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"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"Tech was friendly and knowledgeable. Great Service!"
"Stan is always awesome and a pleasure to work with.”
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
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"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
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"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Brandon was awesome and got us up and running quickly!"