Charlotte Business Telephone System Customer Spotlight

08.15.2012

For almost 30 years, TelWare has been helping Charlotte business telephone system clients transform the way they communicate with their customers. One of those clients is The IdeaPeople, one of Charlotte's top creative technology and marketing firms. The Idea People came to TelWare at the recommendation of one of their clients and needed to update their business communications sy...

Client Testimonials

  • "Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."

    - David Myer, Portrait Innovations Inc.
  • Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens

    - Mitzi Hutchens, YVEDDI Public Transportation
  • "Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"

    - Carolyn Kirkley, IT Coordinator, Foundation of Shalom Park
  • "Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."

    - Tamara Williams, Presbytery of Charlotte
  • "Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"

    - Jason Howie, Sys. Admin/Support Engineer, Financial Resources Group
  • "The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"

    - Luis Varela, Statesville Country Club
  • "Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."

    - Debbie Sharpe, IT Support, New Garden Landscaping and Nursery
  • "I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"

    - Ruthie Tart, Movin' On Movers Inc.
  • "Great service every time. Well explained when given explanation of issue we had."

    - Cathy Batten, Hubert Whitlock Builders
  • "I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."

    - Richard Kelly, Plant Manager, Fleming Laboratories
  • "We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"

    - Christy Sellers, American Scale
  • The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs

    - Larry Brown, Northlake Mall
  • "Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"

    - Veva Moss, Charlotte Ophthalmology Clinic P.A.
  • "Kevin M. and Cole were pleasures to work with today. They completed the work order with expertise and swiftness. I just wanted to take a moment to applaud the professionalism they extended to West Charlotte High School today. Thank you for sending them our way!"
    - Melissa Millner, Sr. Administrative Secretary, West Charlotte High School, Charlotte-Mecklenburg Schools
  • "Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"

    - Lisa George, Ketchie Houston Inc.
  • "The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."

    - Juan Rivera, Cannon Pharmacy
  • "You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"

    - Toni Hagerman, Episcopal Diocese of NC
  • "Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"

    - Melody McNally, Carmel Baptist Church
  • "As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"

    - Mary-Alice Faulk, Systems Support Desk Supervisor, Harris Teeter Inc.
  • "I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "

    - Dawn Haithcock, NBFSA Administrative Solutions
  • "Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."

    - John Zizzi, Covenant Presbyterian Church CLT
  • "Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."

    - Gary Crocker, Network Engineering Manager, Harris Teeter Inc.
  • "We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."

    - Shannon Allmon, QEMS
  • "It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."

    - Linda Bennet, Small Business Administration
  • "[TelWare's] support team is awesome. Every time!"

    - Christina Fairbank, Price Brothers Plumbing
  • "They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"
    - Liz Wright, GMS - Gypsum Management and Supply
  • "Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"

    - Debra Bell, Whole Family Chiropractic
  • "Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"

    - Tracey Combel, Town of Matthews
  • “I would absolutely recommend TelWare! They replaced our old antiquated phone system with a new Avaya IP Office system and we couldn’t be happier!”

    - Rick Smith, Threadline
  • "This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."

    - Chuck Young, Flow Automotive
  • “TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and to ensure everyone’s questions were answered. I would definitely recommend TelWare!”

    - Jeff Landon, Premier Alliance
  • "You all are wonderful with response time and resolving issues quickly. Thank you so very much!"

    - Christy Sellers, American Scale
  • "Prompt and accurate service as always."

    - Vincent Saelzler, Financial Research Associates LLC
  • "Michael was great! He was right on time and did everything we needed with a smile on his face. I appreciate being given the chance to check all of our systems before he left, just in case something wasn't working properly. He's going to give Stan a run for his money ;)"

    - Christy Sellers, American Scale
  • Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!

    - Kathy Bowles, Guard-One Protective Services
  • "Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."

    - Chris Sheraden, Advanced Maintenance
  • "Brandon was awesome and got us up and running quickly!"

    - Dave Ford, AVP Productions
  • "I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."

    - Vickie Funderburk, Info Systems/Human Resource, Parker Medical Associates LLC
  • "Polite, great customer service."

    - Sabrina Perry, Thermo King
  • "Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."

    - Marc Phillips, Autism Services of Mecklenburg County
  • Great customer service as always! - Fast response and always good! - Sincerely, M. McNally

    - Melody McNally, Carmel Baptist Church

  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
    - Natasha Brinkley, DecisionPathHR
  • "What was needed was done very quickly! Excellent!"

    - Karen Russell, Mint Hill Cabinets
  • "TelWare techs are great. They know their product and are always personable."

    - Jeff Tomich, Woodward Compressor Sales Inc.
  • "I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."

    - Tom Smith, Triad Radiology Associates
  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"

    - Natasha Brinkley, DecisionPathHR
  • "I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."

    - Jordan Walker, QA and Support Specialist, Harris Teeter Inc.
  • "Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."

    - Kathy Hybarger, Southern Shows
  • "Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."

    AND

    Went above and beyond to help. Great staff.

    - Cathy Batten, Hubert Whitlock Builders
  • "My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "
    - Linda Washington, Flow Automotive CORP
  • "Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"

    - Andrea Whilden​, Southern Ag
  • "Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"

    - Tina Philbrick, Country Club of Salisbury
  • "Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"

    - Debbie Clay, Industrial Battery and Charger Inc.
  • "The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."

    - Matthew Evans, Chief Information Security Officer and Director of Network Technology, Alpha Theory
  • "You rock! Thanks :)"

    - Gabe Stefanescu, Integra BMS
  • "Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"

    - John Zizzi, Sales Performance International
  • "Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"

    - Julie Hester, Owner/Office Manager, North Mecklenburg Plumbing Co Inc
  • I just wanted to tell you how much I am loving our new phone system [3CX] and the phones! The use of the headset has been like unleashing me from my desk, and even allows me to step outside to take calls, if needed. The app is amazing! I like the accountability that it provides, among about 100 other things.

    - Renee Anderson, NASCAIR Heating & Cooling
  • "Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."

    - Tammy Hawn, Town of Maiden
  • "Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"

    - Tim Owens, Engineering Manager | CTO, AE Global Media
  • "Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"

    - Thomas Allender, Mecklenburg Radiology Associates
  • "We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"

    - Kathy Halsey, Finance Administrator, Good Shepherd United Methodist Church
  • "I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"

    - Rick Smith, Threadline
  • "Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."

    - Bettye Garmon, Garmon & Co. Inc.
  • "TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."

    - Andre Bergeron, M.A. Stewart & Sons (USA) Ltd.
  • "Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."

    - Victoria Hayes, Ted A Greve & Assoc
  • "Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "

    - Waynette Adamczak, Clemmons United Methodist Church
  • "Awesome support like always!"

    - Chuck Young, Flow Automotive Corp.
  • "Our needs were addressed quickly and without any effort on our part."

    - Heather Phillips, Action Food Sales
  • "Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."

    - Andrew Hall, Horizon Investments LLC
  • "Stan is always awesome and a pleasure to work with.”

    - Christy Sellers, American Scale
  • "All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."

    - Douglas A. Benuska, Information Technology, STV Inc.
  • "Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."

    - Kathy Halsey, Good Shepherd United Methodist Church

  • "Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "
    - Cailyn Carroll, ComplianceLine Inc.
  • "As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."

    - Robert Newman, This End Up Furniture
  • “I really want to say what a pleasure it was working with your field guys and of course Taffy. Jimmy and the guys were professional, extremely knowledgeable, personable during the hustle and bustle of a move and I could go on and on. TelWare should be very proud to have the Team Members that you sent to work with us. It helped to make our move go very smoothly. Thank you for the excellent service that TelWare provided to us and we certainly will recommend you any chance we can.”

    - Bettye Garmon, Garmon & Co., Inc.
  • "Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."

    - Matt Trent, Costner Law Office PLLC
  • "Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."

    - Kristine Maniscalco, Administrative Manager, B2R Finance
  • Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.

    - Tara Taylor, Crown Builders
  • "Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."

    - Wes Roan, Johnstone Supply
  • "Fast, friendly and thorough."

    - Julia Melerine, Crosland Southeast
  • "Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."

    - Paul Dyson, CaroMont Regional Medical Center
  • "Responsive and knowledgeable staff. Cliff is easy to work with!"

    - Scott Urban, NASCENT Technology, LLC
  • "My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."

    - Chris McGroder, International Minute Press
  • Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.

    - Paul Dyson, CaroMont Regional Medical Center
  • "Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."

    - Raymond Breakfield, Fourway

  • "Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "
    - Karen Lucas, Mental Health America of Central Carolinas
  • "The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."

    - Brooke M. Horton, Smith Rowe LLC
  • “We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary.”

    - Shannon Allmon, QEMS
  • "I know that even if I'm not present while work is being done that Telware will do the job right and will handle all the details as requested. You guys are just awesome! all of you :)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "

    - Duane Bryant, Absolute Graphics LLC
  • "Tech was friendly and knowledgeable. Great Service!"

    - Greg Adams, National Aviation Services
  • “TelWare has helped take our business to the next level! In addition to providing us with the industry’s leading communications solutions, they have also provided the hands-on customer service necessary to get the most out of those tools. We’ve worked with several business telephone system providers but none of them provided the level of customer service TelWare offers. We now understand why TelWare is the premier communication integration specialist in the Carolinas!”

    - Jay Joyce, The Idea People
  • "TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"

    - Jeff Landon, Premier Alliance
  • The crew at Telware never fails to do the requested work in a prompt and professional manner! You always supply top notch work and go above and beyond what is asked to make sure the job is done right the first time! Thank you!

    - Phil Stocker, Faist Chemtec, Inc.
  • "Would not call anyone else to help with our phone needs."

    - Lisa George, Ketchie Houston Inc.
  • As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!

    - Melody McNally, Carmel Baptist Church
  • “I would absolutely recommend TelWare! They have been dependable and their team has been very professional and responsive.”

    - Richard Kelly, Fleming Laboratories

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