For little girls, the color pink represents ribbons and bows, flowers and fairy princesses, and all things pretty and dainty. For adults, pink is the one color a husband hates to see his wife looking at in the paint-chip aisle at the hardware store when it’s time to pick room colors. But if you, or someone you know, has ever been diagnosed with breast cancer, you quickly start to learn there...
A mixed sense of dread and eager anticipation sets in the moment you hear the words come out of your CEO’s mouth, “We have outgrown our current space and will be relocating our office across town to a larger facility. I need you to coordinate this move.” As head of IT, you are excited to leave behind the spider web of twisted cable and equipment the old, cramped network closet has become for...
The E169 Media Station, generally available as of 7 July, allows users to dock their own smart device (select iOS and Android phones and tablets) for exceptional audio quality and access to the most frequently used calling features while at their desk or from a remote location. It is purpose built for mobile and remote workers who use their mobile device more frequently than their traditional desk...
I worked a little late last night. In fact, I was the last one out of the building, which is rare because normally our CEO bears that burden. After making the rounds of the building, turning out lights and locking the required doors, I set the alarm system and stepped out into the warm evening light. Even at that late hour, the heat from the day persisted. I walked over to my company car, shoulder...
Most people who know TelWare, know us primarily for our expertise in business telephone system installation and service. However, many have come to discover that we offer a diverse array of services and products beyond phone systems. During a recent installation we were able to showcase some of our other offerings for a customer who thought of us for more than just their new phone system....
Avaya IP Office is an outstanding value for the SME (Small to Mid-Sized Enterprise). It comes with many mobility and unified communications features standard. Avaya is a leader in the telecom industry with over 6000 patents and drives innovation and technology research. TelWare is proud to have deployments across the country and is the premier SME dealer in the Carolinas. Call r...
Customers often ask us, “What is the average life of a phone system?” The typical answer is around eight to ten years, but this rough estimation does not define the many variables that could influence your decision to replace your current phone system. In fact, most systems reach their end-of-life through retirement, long before they reach their operational end-of-life. Some systems still in t...
For busy executives of mid-sized businesses, there are constant meetings, both onsite and remote; conference calls; video calls; projects; and deadlines to meet. I often have lunch with business owners or IT managers who are hyper-connected due to clients having direct access to their personal cell phone number. They can often be heard asking a client to “call the office and ask for so-and-so.
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Polite, great customer service."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"You rock! Thanks :)"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"TelWare techs are great. They know their product and are always personable."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Our needs were addressed quickly and without any effort on our part."
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Awesome support like always!"
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Would not call anyone else to help with our phone needs."
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Stan is always awesome and a pleasure to work with.”
"What was needed was done very quickly! Excellent!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Fast, friendly and thorough."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"[TelWare's] support team is awesome. Every time!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Prompt and accurate service as always."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Brandon was awesome and got us up and running quickly!"
"Tech was friendly and knowledgeable. Great Service!"
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."