If you’re considering a switch to Voice over Internet Protocol, you may have heard the acronym SIP. What is SIP, and why is it important? Read on to find out more. What is SIP? SIP stands for Session Initiation Protocol, and is the technology that allows you to make telephone calls over the Internet. In other words, SIP is used to initiate a communications session over the Internet, and makes it...
Communication is the lifeline of business. A home business or an employee working at home needs that lifeline to keep fingers on the pulse of the business. In the past, this meant a phone system with two or more lines and extensions in every office. Today, the pulse beats through cell phones, tablets and PDAs. Leveraging the power of a business phone system gives the home business owner or the...
If you live in the southeast, snow is about as rare as hen’s teeth. You grew up riding dirt bikes or four wheelers, are as tough as the day is long, and love to get stuff done. Anyone who works as hard as us should know we like to play just as hard.The snow used to be a welcomed bright spot of impromptu furor in the middle of a busy work week. Since entire cities come to a standstill with th...
As business phone systems evolve there is an ever changing set of included features. These new features expand communication, not only for internal employees, but for the ever more mobile work force, as well. If you haven't considered replacing your system within the last five years, here are some features that may seem revolutionary to you, but are standard on most IP phone systems today....
Playing phone tag is no fun and games, particularly when it hurts business productivity or even causes you to lose out on business. It doesn’t have to be that way. Unified communications can help make sure that anyone trying to connect with you can do so – regardless of where you are and what device you happen to be using. Unified communication is the concept of using tec...
One of the advantages of VoIP phone service is the fact that keeping up with information about your calls is easier than ever. There are a number of call reporting features you can use to help you better manage your communications. Here are just a few of the possibilities you can rely on.Specific Tracking - Call reports can be as specific as you would like, and can even provide you with informatio...
Session Initiation Protocol (SIP) allows you to increase efficiency and reduce costs; however, not all SIP implementations are equal. Some use the public Internet, while others transmit via a private network. Which one is right for your business? That will largely depend on the type of work you perform, the size of your company and your budget. Below is some information that will help you decide....
It's impossible to go shopping for phone service these days without hearing about VoIP. VoIP, or voice over Internet protocol, is a technology that allows you to make phone calls using the Internet instead of traditional telephone lines. While it might not be the best option for every customer, VoIP is a choice that needs to be investigated and carefully weighed when it comes time to get a new...
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"You rock! Thanks :)"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Brandon was awesome and got us up and running quickly!"
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Fast, friendly and thorough."
"Tech was friendly and knowledgeable. Great Service!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"What was needed was done very quickly! Excellent!"
"Stan is always awesome and a pleasure to work with.”
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Great service every time. Well explained when given explanation of issue we had."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Would not call anyone else to help with our phone needs."
"TelWare techs are great. They know their product and are always personable."
"Polite, great customer service."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Prompt and accurate service as always."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Our needs were addressed quickly and without any effort on our part."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Awesome support like always!"
"[TelWare's] support team is awesome. Every time!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."