The crisp aroma of freshly roasted coffee beans wafts through the air along Highway 29 near downtown Concord, North Carolina, enticing passing drivers to awaken from their traffic induced tunnel-vision and scan beyond the road in search of the source of the nose tickling scent. S&D Coffee & Tea, the nation’s largest custom coffee roaster and supplier of iced tea to the foodservice industry, ha...
The federal program commonly known as E-Rate is the nation's most significant education technology program. Over the last 17 years, the program has allocated over $30 billion dollars to cash-strapped schools and libraries in the form of discounts for telecommunication services, internet access, network equipment, and related software and services. In 2014, the FCC changed the fo...
Businesses of all sizes can benefit from using telecommunication consulting services. Having the proper telecom solution can keep your company competitive by improving communications between customers, sales teams, and vendors. Telecom solutions are often huge investments so it is essential that your business has the right solution at the right price. Below are some ways a telecom consulting ser...
Many companies are switching to IP (Internet Protocol) phone systems from traditional PBX (Private Branch Exchange) phone systems to improve call center operations. IP phone systems provide many more features than a traditional phone system can. They are more efficient and improve overall communication with customers. If you are on the fence about making the switch to an IP phone system for your...
Should you switch your business over to an IP phone system? Everyone has a smartphone, especially if you're a business professional, and let's face it – an almost equal amount of work is being done on your smartphone as the work you do on your desktop. Workplace mobility is a key to success, and employers have been encouraging the Bring Your Own Device to work movement. Unders...
Your business's telephone system is the lifeline to your customers and suppliers. Choosing the right business phone system is a critical decision that can have a negative financial impact on your business if you make the wrong choice. Making the right choice about your business phone system will require looking towards the long-term and planning for the future. Below are the phone system options y...
Many business owners have transitioned to IP phone systems and for good reason. There are huge benefits to making the switch, however, change is not always easy in the workplace. Change is disruptive and comes with new challenges, but change is also good. This is especially true when it comes to technology. If you are pondering the switch to an IP phone system, there is no better time than now....
IP phone systems utilize packet-switched Voice over Internet Protocol (VOIP) or Internet telephony to send your phone calls over the Internet. You do not have to use a phone network to make calls, so there are no long distance charges. Information Technology technicians usually build the systems on standard personal computers and/or embedded hardware which are both cost-effective. How...
"Fast, friendly and thorough."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"Brandon was awesome and got us up and running quickly!"
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Polite, great customer service."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"[TelWare's] support team is awesome. Every time!"
"Our needs were addressed quickly and without any effort on our part."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Would not call anyone else to help with our phone needs."
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"What was needed was done very quickly! Excellent!"
"Prompt and accurate service as always."
"TelWare techs are great. They know their product and are always personable."
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"Stan is always awesome and a pleasure to work with.”
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Tech was friendly and knowledgeable. Great Service!"
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Awesome support like always!"
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Great service every time. Well explained when given explanation of issue we had."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally
"You rock! Thanks :)"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."