While there are plenty of dangers lurking in cyberspace, only few of them pose the same danger that ransomware does. A malicious tool that locks all the files on your device, ransomware forces you to pay a ransom, or all your data will be deleted. The worst part, however, is that once your computer is infected, it's very difficult to get rid of. With that said, how can you protect your data networ...
Drowning in Robocalls We've all gotten a dreaded "robocall." A robocall is an unsolicited call dialed by a computer. When you pick up, you may hear a prerecorded message or be transferred to a live person to complete the sale. North Point Motors, a Saab, Volvo and Subaru repair shop in Winston-Salem, was at their wit's end with robocalls.
If you're like many business owners, you have no idea what type of cybersecurity you need. You might remember the days when it seemed clear. You needed an anti-virus on your work computers and your computers at home. Now, you don't know. Do you need anti-virus or firewall? If you pay for software, will it work better? Why do managed service providers (MSPs) tell you they offer cybersecurity? What...
To better serve our customers, TelWare recently upgraded to a new ticketing system and support portal. Our new portal is at the same URL: Support.TelWare.com. As always, you can use this as your central location to find all your TelWare tickets. The support portal will show both open and closed tickets, as well as all correspondence on those tickets. All your accounts and old t...
Communication is a major consideration for the owners of new small- to medium-sized businesses. Not only is it important to foster collaboration within your organization, you must also offer outstanding customer service as well. There are many bits-and-pieces apps and platforms out there that allow you to do one or two tasks. You can collaborate on a "teams" platform; manage s...
At TelWare, we always strive to be the best communications company we can be. That includes testing out the newest telecom products, keeping up with industry news, and specializing in white-glove service. Recently, we've started taking that idea a few steps futher. Team TelWare is improving our business and personal health by cutting the paper and cutting the calories!...
What is a SmileBack Survey? Team TelWare takes pride in maintaining positive relationships with our clients. To better serve our customers, we have implemented an easy-to-use SmileBack survey after each ticket is resolved. SmileBack is a service that quickly communicates levels of customer satisfaction. When you receive the email notification that your ticket is resolved, you'll see the foll...
MPLS, or multiprotocol label switching, shouldn't be mysterious; here are a few facts that you should know about what it is and what it does for your company.
A packet traveling over the internet consists of a payload (the data contained within) and a header that tells where the packet must travel. With traditional IP routing, these packets are routed...
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"You rock! Thanks :)"
“TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and to ensure everyone’s questions were answered. I would definitely recommend TelWare!”
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
The crew at Telware never fails to do the requested work in a prompt and professional manner! You always supply top notch work and go above and beyond what is asked to make sure the job is done right the first time! Thank you!
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Stan is always awesome and a pleasure to work with.”
"Awesome support like always!"
I just wanted to tell you how much I am loving our new phone system [3CX] and the phones! The use of the headset has been like unleashing me from my desk, and even allows me to step outside to take calls, if needed. The app is amazing! I like the accountability that it provides, among about 100 other things.
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
"Brandon was awesome and got us up and running quickly!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
Telware has been amazing to work with. From the original quote, their flexibility on install (while we waited on our new office space to be finished), to the install and training, their ongoing support we have exceeded our expectations. They listened to what our company needed and ensured that we had a solution that fit our business needs. Their continued support after the initial deployment has been outstanding. I would highly recommend doing business with Telware.
"Polite, great customer service."
"Our needs were addressed quickly and without any effort on our part."
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Dara was so helpful. Our office phones are fairly antiquated and he went above and beyond to get me the help I needed. The gentleman more familiar with out system (I hate I didn't catch his name) was able to walk me through everything step-by-step as if he was standing right next to me. Great experience!"
"Would not call anyone else to help with our phone needs."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Great service every time. Well explained when given explanation of issue we had."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"[TelWare's] support team is awesome. Every time!"
"TelWare techs are great. They know their product and are always personable."
"Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
|"My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "|
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
|"They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"|
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"My experience was great because Will resolved my concern without fail or delay. The changes made to our system will benefit us greatly. Thank you."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Fast, friendly and thorough."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Tech was friendly and knowledgeable. Great Service!"
"What was needed was done very quickly! Excellent!"
“We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary.”
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
“I would absolutely recommend TelWare! They have been dependable and their team has been very professional and responsive.”
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
“I really want to say what a pleasure it was working with your field guys and of course Taffy. Jimmy and the guys were professional, extremely knowledgeable, personable during the hustle and bustle of a move and I could go on and on. TelWare should be very proud to have the Team Members that you sent to work with us. It helped to make our move go very smoothly. Thank you for the excellent service that TelWare provided to us and we certainly will recommend you any chance we can.”
"Will was absolutely great and helpful. He not only resolved the issue but checked and resolved another one. It was a pleasure to work with him. Thank you."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
“I would absolutely recommend TelWare! They replaced our old antiquated phone system with a new Avaya IP Office system and we couldn’t be happier!”
“TelWare has helped take our business to the next level! In addition to providing us with the industry’s leading communications solutions, they have also provided the hands-on customer service necessary to get the most out of those tools. We’ve worked with several business telephone system providers but none of them provided the level of customer service TelWare offers. We now understand why TelWare is the premier communication integration specialist in the Carolinas!”
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."