work remotely with business telephone systems provider TelWare

At TelWare, we know that – to be productive – today’s enterprise employees depend on multiple modes of communication including voice and video calling, email, instant messaging (IM), voicemail and fax. As a leading business telephone systems provider, we're here to ensure your business is as productive and efficient as it can be, whether your employees are working in the office or remotely from home.

Remote working arrangements aren’t for every business or everybody, but there can be numerous positives and benefits to consider when introducing remote work to your workplace. Remote working benefits small business owners, not just employees. If you’re competing for talent in your industry, it can make your business more attractive to potential candidates. It also removes geographical limitations and expands your reach for great employees. Remote workers can also help reduce your need for office space and minimize overhead costs.

A survey summarized in the Microsoft whitepaper, Work without Walls, indicates the top 10 benefits of working from home from the employee viewpoint:

10.) Environmentally friendly (23%)
9.) More time with family (29%)
8.) Less stressful environment (38%)
7.) Quieter atmosphere (43%)
6.) Eliminate long commute (44%)
5.) Less distractions (44%)
4.) More productive (45%)
3.) Avoid traffic (47%)
2.) Save gas (55%)
1.) Work/home balance (60%)

While remote working seems beneficial to many employees, many business owners and managers remain skeptical. As the Microsoft paper points out:

“Business leaders assume employees who work remotely and take advantage of the policy are not really working. This is because of the loss of control. Employers lose direct oversight and cannot witness productivity firsthand.”

5 Steps to Introduce Remote Work in Your Workplace

If you are considering remote work as an option for your small business, you may be grappling with a question many business owners share: “How will I know they’re actually working?” Indeed, remote work raises the question of trust. These steps ensure your employees can work from home and still be productive.

Be selective – Offer remote work to employees who have earned your trust and who present a clear rationale for it. This sample Statement of Expectations identifies key areas of agreement.

Start gradually – Offer remote work on an ad-hoc basis or on an optional day or two each week. Set aside other days when everyone is required to be present so you can schedule meetings. Experience will help you build the right formula for your business and for each of your employees.

Establish day-to-day work expectations – Define specific work schedules with each employee, including times when employees are to be available by phone and computer.

Communicate regularly – Hold daily or weekly meetings to review work completed, issues, next steps and any questions or issues relating to the remote work arrangement.

Use technology – Avaya one-X Portal and Avaya one-X Mobile ensure your employees can be as effective on the go as when they’re in the office.

Work Remotely with Avaya one-X Portal

Avaya one-X Portal is a rich unified communications client that provides enterprise users with simple, intuitive access to their everyday communications tools. Users can better manage communications tasks, making them more productive, responsive and accessible regardless of where they are working on any given day.

Avaya one-X Portal provides rich collaboration through:

  • Lower Ownership Costs
  • Work from anywhere, never miss an important call
  • Usage modes provide users options whether they’re working in the office, from a temporary worksite, at home, or from anywhere they have internet access.
  • Support for both H.323 and SIP communication protocols helps organizations standardize on a single softphone client for their entire enterprise workforce.


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