Since the introduction of Voice over Internet Protocol (VoIP), communication systems have shot up in quality. Hosted phones, otherwise known as Hosted PBX (Private Branch Exchange) phones, are cloud-based VoIP systems that can efficiently route your internal and external calls without breaking the bank. In addition to being budget friendly, hosted phones require minimal on-site management. Unlike premise-based systems, there is no physical system cabinet that you have to maintain at your business's location. Instead, the "brains" of your phone system resides in an off-site data center that is often managed by a service provider — giving you time to work. The following are some of the advantages of hosted phones:
Rich in Communications Features
While Virtual PBX systems are best for small businesses, Hosted PBX systems are ideal for companies with 10 or more people — or for businesses with high-volume calls. With hosted phones, your company can manage the abundance of calls with ease by utilizing the vast array of up-to-date features on the cloud.
VoIP makes it possible for you to make calls to remote worldwide locations by using a broadband connection. Web conferencing allows you to communicate with your staff virtually rather than always making physical appearances at your workplace. Other features offered are caller ID, call forwarding, call hold with music, auto attendant, call recording, voicemail to email and more. With such a long menu of options, providing excellent customer service is a breeze.
Communications at Lower Costs
Businesses are discovering that using VoIP is much cheaper than paying a traditional phone company for service. Since hosted phones are Internet based, all expenses are typically standardized at a flat monthly rate per user. That monthly rate usually includes both hardware and service oversight.
Freedom and Flexibility
If your firm has opened new branches in different cities, you'll love the flexibility that hosted phone systems provide. A PBX system lets you obtain local virtual numbers anywhere your company hopes to have a presence — even if that location is out of the country.
Not only do hosted phones support multiple offices in any geographical location, they are device independent — meaning you can use your home phone, office desk phone, smartphone or laptop to conduct business. The find me/follow me feature will give you peace of mind that your customers and employees can reach you wherever you may be — while simulataneously allowing you take calls on the device of your choice.
If your business expands, no worries. While copper-wire phone systems can only handle the amount of lines you've purchased from the telephone company, a hosted system is scalable, allowing you to grow as your business does.
Hosted phones give you the freedom and flexiblity you've always wanted.
For more information about how your business can move to a hosted phone system, contact TelWare at 1-800-637-3148 or firstname.lastname@example.org. TelWare is a national leader in the installation of voice, video, data and unified communication solutions. TelWare is an authorized Avaya, Star2Star, 3CX and SimpleWAN dealer.