Businesses who are still using antiquated telephony systems are actually losing money by not taking advantage of UC (unified communications). This method merges all of today's communications technologies into a single design, with a minimal amount of new hardware necessary, using wireless and cloud-based solutions.
According to SMB Now (Small & Medium Sized Business Magazine), research shows that at least one-third of companies are using at least one form of UC. If your company is not taking advantage of this technology, not only are you at a huge competitive disadvantage, you are also flushing money down the drain.
In an earlier post, we discussed the problem of playing phone tag with staff and employees, which can cost small businesses thousands weekly in lost time and productivity. UC can actually make businesses more profitable by eliminating many in-office, money-wasting activities and practices.
For example, UC can transfer necessary in-office procedures to employee's mobile handheld devices, PBX systems and video conferencing systems are two good examples. Tracking down employees is no longer necessary with their tablets and smartphones always within reach.
New voicemail features transcribe incoming messages and place them on the employee's device with a date and time stamp, eliminating the need for writing down and delivering phone messages. If the user prefers, the message can also be saved and presented in a digital audio format.
Call recording eliminates the "he-said, she-said" game and can track and record incoming calls from customers. While the age-old idiom of "the customer is always right" may continue in many consumer's minds, UC locates and plays back these conversations at a later date to see exactly what was actually said by whom.