Your ability to communicate with customers is one of the most important components of your business. In order to communicate with those clients, your business telephone system needs to be functioning properly. The problem is that business telephone systems, like any technology, become out of date and begin losing their utility. Before you know it, the phone system that once helped you communicate with customers may become a hinderance.

The good news is that upgrading your business telephone system is not as expensive or complicated as it once was. With the advent of solutions such as Avaya's IP Office 8.1, the features that have helped large companies become successful are now available to small and medium businesses at affordable prices.

Determining whether it is time to upgrade your business telephone system often proves challenging. Consider the tips below when determining whether you need to upgrade your system.

Existing Business Telephone System Becomes Obsolete

Just like your computer or iPhone, your business telephone system can become obsolete. If your system does not support your existing IT or networking equipment, you need to upgrade your system.

Expired Warranty

While having your system's warranty expire may not seem like a cause for concern, it may prove to be a serious headache. If your system has a problem, for example, you may experience longer repair times because it is no longer covered under the warranty. Delays like this can cause serious disruptions in your business operations, often resulting in financial losses.

Need Productivity Boost

If your business is in need of a productivity boost, upgrading your business telephone system may be the perfect solution. The latest phone systems offer more functions than ever before, many of which optimize your business operations. For example, Avaya's IP Office 8.1 gets your communications working together - voice, email, IM, conferencing, and video - increasing your ability to serve customers with a solution that is simple to manage, cost‐effective to operate and designed to enable your employees to connect and collaborate from anywhere. Talk about achieving more with what you have!

These are just a few of the things to consider when determining whether you need to upgrade your business telephone system. TelWare has more than 28 years of experience and can help you identify what your needs are, how your current phone system can address them, and whether upgrading makes sense for your business. To learn more, call Scott Clontz with TelWare at 704-598-4700. We look forward to helping you take advantage of the communications tools available to ensure your business continues to grow!

Back to News