Your business's telephone system is the lifeline to your customers and suppliers. Choosing the right business phone system is a critical decision that can have a negative financial impact on your business if you make the wrong choice. Making the right choice about your business phone system will require looking towards the long-term and planning for the future. Below are the phone system options you can choose from as well as some guidelines to follow when making your selection.

Types of Phone Systems

There are three types of phone systems you can choose from. Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX), and Virtual PBX. VoIP works over the internet and is ideal for smaller businesses that don't require a large amount of phone lines. In order to have the best quality in communication, it's important to have an adequate amount of bandwidth.

PBX phone systems are a bit more advanced than a VoIP system. They are better suited to medium and large businesses. The primary feature of PBX is the ability to route calls to different employees as well as to outside lines. This is a great system for businesses that have multiple departments.

Virtual PBX is a system that is typically added to your existing VoIP system. It doesn't require any permanent office installation and comes with features such as voicemail, toll-free numbers, and call forwarding.

Choosing a Vendor

There are many variables to consider when choosing a vendor. Once you have chosen the type of phone system that is right for your business, shop around for vendors who will take care of installing the system. Ask about training requirements for the new system and whether they will properly train you and your employees. Training is essential for most phone systems, particularly for PBX.

Another factor to consider is technical support. If there are ever any issues with your phone system or if there are questions that come up, you want to ensure you have access to knowledgeable support staff. Also ask about emergency 24/7 technical support in case your phone system goes down.

Upgrading your system is also a priority and finding a vendor who can accommodate any software or hardware updates is essential. Many times, vendors can handle these upgrades remotely. Ongoing updates and maintenance help to keep your phone system running efficiently without having to invest in new equipment.

Selecting a business phone system depends upon the size and needs of your business. Whichever option you choose should improve your company's communication between customers and staff. Improving your phone system will greatly boost productivity and efficiency.

For information about a telephone system to fit your business, simply contact TelWare at 1-800-637-3148 or TelWare is a national leader in the installation of voice, video, data and unified communication solutions. TelWare is an Authorized Avaya and Star2Star Dealer.

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