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Many businesses are discovering why call reporting is a useful service that will change the way they approach phone usage and staff management. Here are the top reasons why your business needs call-reporting services:

Data at Your Fingertips

The most successful businesses use data analytics to guide their decisions. With call-reporting data, you can verify if your customers are receiving the best possible service, your agents are working effectively, and your team-management tactics have garnered positive results. Many major phone systems offer relevant call data on an eye-pleasing wallboard.

You can also select specific report types to be sent to you daily, weekly, or on a particular day that fits your schedule. The 3CX phone system, for example, can email managers call logs, extensions statistics, call costs for specific groups or extensions, ring-group statistics and queue statistics for a specific time range.

Team Monitoring

With call reporting, you can receive real-time or historical data on the activities of your agents. With a 3CX Pro Edition license, for instance, you can view team statistics, a queue performance overview, the number of abandoned calls, callback statistics and agent statistics. Having this kind of information allows you to quickly change the way your team works, if needed.

Quick Comparisons

With call reporting, you can compare the data to set baselines, so you can react immediately to address underperformance.

For information about how call reporting can enhance your business's data collection, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data and unified communications solutions. TelWare is an authorized Avaya, Star2Star, SimpleWAN and 3CX dealer.

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