Some businesses, especially small start-ups, try to piece together a hodgepodge of different communication technologies, assuming they’ll save money by not investing upfront in a unified communications system. The end results? Higher long-term expenditures, data-security risks, lowered productivity and collaboration, as well as employee and customer confusion. These businesses simply don’t realize the value of having voice, video, data, fax, presence, and instant messaging under a single centralized umbrella—until it’s too late. If your business is looking for a new cloud-based unified-communications-as-a-service solution, GenVox will answer your every need without breaking the bank.

Choice of Communication Methods

Though communication should always be consolidated under one company-wide system to maintain efficiency, every business still needs to offer a wide variety of communication-method options. After all, satisfying personal communication preferences boosts customer-satisfaction rates and employee productivity alike. Some like traditional voice communication and simply aren’t happy if they don’t get to talk to a real person; they desire a more personal touch. However, others—especially the younger generation—prefer the immediacy and anonymity of messaging. Or perhaps your remote workers or cross-country clients want to converse with you via video conferencing—to feel like they are engaging in a face-to-face conversation. Whatever the preference, GenVox will help your clients and employees communicate their way with unlimited voice, business SMS, or audio/video conferencing.

Outstanding Flexibility and Mobility

The choices don’t stop with preferred communication methods. GenVox also allows its users to utilize their device of choice, whether it’s their mobile phone or desktop phone, using the web portal, softphone, or mobile app. In fact, you can manage contacts, voicemails, call history, answering rules, greetings, and presence from any device you prefer—using the same GenVox portal. So the next time you need to run out to a meeting but haven’t yet finished an important conversation begun on your desktop phone, don’t panic. With GenVox, you can continue the call seamlessly on your mobile phone while driving to your destination—all the while using the features you’ve come to depend on.

GenVox goes one step further in providing enhanced flexibility. Not only can you smoothly transition from device to device when needed, you can choose to pair the GenVox communications system with almost any existing desktop phones your office has, thus saving you money and allowing you to use phones you’re already familiar with.

In addition, GenVox offers versatility for small businesses and large multisite organizations alike. Since an unlimited number of users can be added, you can grow your small business without worry or even institute a remote workforce. For enterprises that have multiple sites across the country—but would like to maintain communications uniformity—GenVox can easily oblige.

In essence, GenVox gives you freedom to access your phone system with any device, any second of the day—no matter the size of your organization.

Top-Notch Disaster Recovery and Tech Support

GenVox is a cloud-based system, which means you can keep critical communications lines going despite any surprise local outages. With security concerns on the rise, disaster-recovery solutions that protect your data and voice network are essential. GenVox can provide peace of mind by establishing targeted controls and segmenting voice traffic.

If you experience any technical problems, trained personnel can provide 24/7 support to help you resolve any issues immediately. We offer attentive and personalized customer service at its best—so you can do the same for your clients.

Pleasing Customers and Employees Alike

In past years, businesses were continually buzzing about the quality of the customer experience (CX). But now they are realizing that the employee experience (EX) is equally as important. A high-quality communications system must inspire productivity with its ease of use, so employees can effectively collaborate and innovate. Only then will your staff be able to create an unparalleled customer experience built on personalization and creativity.

GenVox recognizes that the customer and employee experience form a special symbiotic relationship. The relationship can’t blossom without the other to rely on, but each person has his or her own specific needs. By providing an intuitive communications system with built-in flexibility, GenVox provides an overarching continuity and support—while still respecting what both the employee and customer require.

For more information about how GenVox can enhance both the employee and customer experience for your business, contact TelWare at 800-637-3148 or sales@telware.com. GenVox is an all-in-one cloud-based unified-communications-as-a-service solution that allows you take your business anywhere at any time with seamless phone integration. TelWare is a preferred phone-system partner of GenVox.

 

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