Once upon a time, every home and office in America enjoyed idyllic Time Warner Cable internet — which offered more bandwidth and speed than the competition in its day. Remember Road Runner with its coax cables made of copper? Back then, we all thought it was a godsend and felt like we were living in a fairy-tale heaven.

Time Warner: Back in the Day

Time Warner used to guarantee that businesses who used its high-speed internet would have fast and reliable service with an SLA, or a service-level agreement. That SLA meant your enterprise would receive the speed it was paying big bucks for — and that its uptime was close to 99.99 percent. It also ensured low levels of latency and packet loss (which causes delays in audio calls and video streaming). The cherry on top was that the SLA ensured that your establishment also had technical support if anything went wrong, much like a fairy godmother waiting in the sidelines.

Today’s Spectrum

Now fast forward to today’s modern-day tale — brought to you by Spectrum. You may assume that most modern businesses, with their high communications demands, would be relying on something more than the coax cabling of yore to reach “happily ever after.” After all, today’s businesses rely on cloud services, VoIP phone systems, and video streaming for meetings, and internet service must be fast and dependable to stay competitive.

The Problem With Coax Cables

Unfortunately, most businesses are still relying on old-fashioned copper cabling, unless they happen to be close to Spectrum’s existing fiber-network infrastructure. What does that mean? In essence, the modern-day fairy tale doesn’t exactly have a happy ending. Businesses who have coax cabling will often experience problem with their VoIP phone systems. Real-time video and audio calls often suffer from poor quality, missed words, echoing in the background, delays between caller, and dropped or missed calls. Sure, these businesses can surf the web and answer emails just fine — and the coax-based service is easy on the wallet — but what business has such minimal communication needs? If you can’t adequately hear or see your customer or staff member with today’s tools, your business will rapidly decline.

To make matters worse, Spectrum dropped the SLA and started offering its “best effort” promise for coax-based internet service. For many, a “best effort” meant no guarantees; customers may get only half of the plan’s advertised speed, but they still have to pay.

So much for being able to hear or see the heroes in our modern-day fairy tale.

Happily Ever After: The Advantages of Fiber

In a good fairy tale, a magic-filled solution for the problem always comes to light, just when you think all is lost.

And today’s telecommunications solution is indeed full of light and magic — it’s fiber.

With fiber optics, light is transmitted over hair-thin glass strands instead of electrical signals being directed over copper wiring. Connections are faster and more reliable, regardless of how much distance the fiber cables need to cover. In fact, data can travel miles in the blink of an eye. Fiber cables also have a much higher capacity for greater bandwidth, making it far superior for the transmission of voice, video, and large amounts of data.

You don’t have to wait for Spectrum to build out its fiber-network infrastructure. Telecommunications companies like TelWare will install fiber cabling for you, so you can enjoy crystal-clear, lightning-fast communication now. The installation is a good investment because fiber optics are predicted to be just as viable far out in the future. Why? You don’t need to replace the cable itself to upgrade like you do with traditional cables; you only need to alter the electronics that create the pulses of light. In addition, because the capacity of fiber cables is so high, most people feel confident that they will have more than enough bandwidth for any advanced technology that the future may bring. Finally, fiber cables generally have an astonishingly long life because they can withstand extremely high and low temperatures.

For banks and businesses that require extra protection of personal data, fiber-optic cables are far more secure because they are difficult to tap; in contrast, it’s fairly easy to intercept the electromagnetic signals of copper cabling.

Fast. Futureproof. Enduring. Secure. Fiber optics are like the magic wands of the telecommunications world, granting uncanny reliability and split-second speeds that were previously unattainable.

But fiber technology isn’t the stuff of fairy tales. It’s very real — and will put your happily-ever-after ending within reach.


For more information about upgrading your business to fiber-optic cabling, please contact us at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video and data solutions.

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