TelWare Customer Service

In today’s world of global e-commerce, business operates at a dizzying pace. Transactions are instant, and anything your heart desires is just a click a way. While technological breakthroughs have made life more convenient for consumers and business owners alike, there is something to be said for old-fashioned, face-to-face customer service.

These days, customer service is comprised of waiting on hold, shouting commands to an automated operator ("I'm sorry, I did not understand that response!"), or carefully entering a long series of numbers on your phone's keypad to route your call. As the leading business telephone system provider in Charlotte, TelWare has a reputation for providing quality customer service to ensure your business runs smoothly.

Quality Customer Service

At TelWare, we believe that great customer service means having thorough knowledge of our products, experience with our services, and being able to help you make the best choice for your business. Each and every employee at TelWare has a clear understanding of how their daily activities directly or indirectly affect the level of service you receive.

"We strive to make sure every interaction makes you feel like a VIP. We do this by providing superior service in a friendly, efficient manner," said Mike Canipe of TelWare. "Our dedication to exceptional customer service is what sets us apart from other business telephone system providers. We believe in being respectful, polite and taking interest in how our customers are doing. Good business is all about forming partnerships, and we pride ourselves in building lasting relationships with our customers."

Business Telephone System Maintenance

Getting your telephone equipment serviced with TelWare ensures that you will receive quality, efficient service by industry leading technicians. Some of the features you can depend on as part of our services include:

  • 24×7 Parts and Labor Coverage – Parts need to be replaced periodically. If your telecom equipment becomes defective or experiences failure during normal use, we will replace it and install it for free.
  • Priority Status – All contracted customers receive priority status for parts and services over non-contracted customers. Your system will always have guaranteed immediate support from our factory certified technicians.
  • Included Services – Contracted customers receive included services such as remote changes, help desk, training of new staff, premise visits and special equipment pricing.
  • Faster Response Time – For major system outages and emergencies, your contract guarantees you a maximum 4-hour response time, so your system will never be down for long.

To learn more about TelWare's exceptional customer service, contact TelWare at 704-598-4700. We look forward to helping you take advantage of the communications tools available to ensure your business continues to grow!

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