Almost all new office phone exchanges use VoIP rather than old-style analog phones. They make calls less expensive while offering more features and versatility. It's a difficult job, though, for a business to move from an outdated phone system to a modern one. Here are a few tips to ease the transition:
Transition to Hosted VoIP
Go with hosted VoIP, not on-premises. Very large businesses may have the expertise and economies of scale to justify maintaining an on-site digital Private Branch Exchange (PBX), but usually a hosted service makes more sense. It saves on equipment costs and staff, and it allows the phone system to scale up as the business grows.
Save with ATAs
Consider using analog telephone adapters (ATAs) to reduce initial costs. SIP phones let people use the full range of features, but they cost money. Analog telephone adapters let your business keep using its existing phones, so it doesn't have to buy SIP phones for everyone at once. This reduces the disruption, since not everyone in the company will have to learn the new phones at the same time. The people who do the most calling should get the new phones first, and others can wait.
Make sure you have a fast enough Internet connection and a good router. Skimping on these will result in poor call quality and employee dissatisfaction. Upgrading to a router with QoS (quality of service) features can help VoIP traffic, and it can quickly justify the expense.
SIP phones do a lot of things and can seem intimidating. Employees benefit when they know how to forward calls and manage voice mail. Training sessions will help them to make the most effective use of the phones.
For more information about how your business can transition to a hosted phone system, contact TelWare at 1-800-637-3148 or firstname.lastname@example.org. TelWare is a national leader in the installation of voice, video, data and unified communication solutions. TelWare is an authorized Avaya, Star2Star, 3CX and SimpleWAN dealer.