Hotel CommunicationsWhile competing in the hospitality arena, hotels must utilize the most current technology available to lead the way in guest accommodation and convenience. Service must be fast and efficient – and ideally include a personal touch. Luckily, Telware-hosted technology can help your hospitality establishment achieve such top-of-the-line customer service at reduced cost.

Checking In and Out With Ease

Checking guests in and out consumes a lot of time for your staff, but what if some of the work could be automated using TelWare-hosted services, in combination with Property Management Systems (PMS) or 3CX WebClient? During check-in time, your staff will be able to complete the following instantaneously:

  • Add the guest’s name to his or her phone extension, so staff can personalize customer service.
  • Allow the guest’s extension to make outgoing calls.
  • Delete any prior Do Not Disturb settings.
  • Perform updates to phonebook files and provide any needed maintenance for supported IP phones.3CX Hotel management

TelWare's hosted services can also aid your hotel in automating these necessary functions during checkout time:

  • Reset the guest’s extension to a blank setting, so staff are able to quickly able to identify vacant rooms.
  • Disallow outgoing calls, preventing unapproved long-distance communication.
  • Prevent outside calls to the room when it’s not occupied by a guest.
  • Erase voicemail messages and recordings belonging to departing guests.
Wake-up Calls

With unprecedented convenience, the guest can now use the phone system to schedule their own wake-up call using simple prompts ― without having to interrupt hotel staff. Of course, wake-up calls can also be set by the receptionist through PMS, if that’s the customer’s preference.

“Do Not Disturb” Designations

Your guests usually come to a hotel after hours of exhausting travel, and their number-one priority is uninterrupted sleep. If your guests want to ensure they won’t be disturbed by a jarring phone call, a Do Not Disturb setting can easily be utilized. Any calls will go directly to voicemail.

In part two of this blog, you’ll learn about even more revolutionary features available with TelWare-hosted services and 3CX software, including cost-saving PMS integration, streamlined housekeeping records, efficient billing and mobile options.


To learn more about TelWare-hosted hotel communications on 3CX software, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data and unified-communications solutions.

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