While competing in the hospitality arena, hotels must utilize the most current technology available to lead the way in guest accommodation and convenience. Service must be fast and efficient – and ideally include a personal touch. Luckily, Telware-hosted technology can help your hospitality establishment achieve such top-of-the-line customer service at reduced cost.

Checking In and Out With Ease

Checking guests in and out consumes a lot of time for your staff, but what if some of the work could be automated using TelWare-hosted services, in combination with Property Management Systems (PMS) or 3CX WebClient? During check-in time, your staff will be able to complete the following instantaneously:

  • Add the guest’s name to his or her phone extension, so staff can personalize customer service.
  • Allow the guest’s extension to make outgoing calls.
  • Delete any prior Do Not Disturb settings.
  • Perform updates to phonebook files and provide any needed maintenance for supported IP phones.

TelWare's hosted services can also aid your hotel in automating these necessary functions during checkout time:

  • Reset the guest’s extension to a blank setting, so staff are able to quickly able to identify vacant rooms.
  • Disallow outgoing calls, preventing unapproved long-distance communication.
  • Prevent outside calls to the room when it’s not occupied by a guest.
  • Erase voicemail messages and recordings belonging to departing guests.
Wake-up Calls

With unprecedented convenience, the guest can now use the phone system to schedule their own wake-up call using simple prompts ― without having to interrupt hotel staff. Of course, wake-up calls can also be set by the receptionist through PMS, if that’s the customer’s preference.

“Do Not Disturb” Designations

Your guests usually come to a hotel after hours of exhausting travel, and their number-one priority is uninterrupted sleep. If your guests want to ensure they won’t be disturbed by a jarring phone call, a Do Not Disturb setting can easily be utilized. Any calls will go directly to voicemail.

In part two of this blog, you’ll learn about even more revolutionary features available with TelWare-hosted services and 3CX software, including cost-saving PMS integration, streamlined housekeeping records, efficient billing and mobile options.

To learn more about TelWare-hosted hotel communications on 3CX software, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data and unified-communications solutions.

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