Having new phone equipment in the office can be a difficult transition. With TelWare, we try to make this transition as smooth and effortless as possible for our customers. In addition to training customers on how to use their new desk phones, we want to ensure everyone knows how to install and use their new Avaya Equinox app associated with their Avaya phones. The Avaya Equinox Experience has a mobile-app component that is paired with your office phone and personalized for you. The app helps to mobilize your work day, integrating all of your business needs into one location.

On-the-Go Communication

Exciting features of the mobile app’s user-friendly interface include:

  • Access to your contacts directory, missed messages, and a list of today’s meetings from the “Top of Mind” main page
  • A quick-action slide bar that allows you to call, chat, or video chat with one touch
  • Ability to move active meeting calls from other devices to your mobile
  • At-a-glance communications history and presence availability
  • Intuitive calendar configuration
  • Remote access without VPN connectivity
  • One-number access

Efficient Remote-Meeting Tools

In addition to the above features, your mobile app possesses stress-free tools for hosting or joining remote meetings. In essence, the top half of your screen displays any visual content, such as company performance data, while the bottom half displays video of the meeting’s participants. Need to multitask during a meeting? No problem. You can watch the meeting on your mobile while simultaneously chatting, calling, or video chatting with coworkers or clients; simply mute or unmute your voice as needed.

Most importantly, moderator controls allow you to record, download, or share the meeting, so you can utilize the footage for staff training, record keeping, information sharing, or data analysis.

App Installation

We “promote remote,” so we want you to be comfortable with using all the functions of your new system. Below is a quick user guide on how to install Avaya Equinox to your mobile device.



Getting to Know Your Avaya Equinox App

After installing your new app, view this video walk through of the app to gain a better understanding of its options and how to best make it work for you. We make learning easy; simply play, pause, and rewind specific sections to better understand certain parts of the app. You can also conveniently save the link to rewatch later.



With the Avaya Equinox mobile app, you no longer have to strategize in advance about what device you want to use for your next remote meeting; switch devices with ease, whether in the office or traveling—without compromising security, video quality, or voice clarity.

The Avaya Equinox mobile app represents efficiency and accessibility at its best.

For more information about mobile communications or Avaya Equinox, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data and unified communications solutions.

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