How can your business prepare for the holidays?
As the holiday season approaches, it's time to consider how your business phone system can help. Using some of the advanced features of a business phone system can ensure your business runs smoothly during this busy season.
Most businesses are familiar with an auto attendant, but have you considered changing it recently? Keep your customers up to date with a holiday-themed auto attendant this season. You can relay information such as special holiday hours or inclement weather closings. This saves valuable employee time by answering common questions upfront. Or you can simply add a "Happy Holidays" to the end of your current greeting, spreading some holiday cheer to those that call your business.
Unless you're using a phone system from the Stone Age, you should have access to mobility apps and call forwarding. By giving your employees the gift of mobility, they're able to multitask and get more done. Both allow you to take calls on your cell phone, so you won't miss a call while you're prepping for that big family get-together. Cloud-based mobility applications (such as Avaya Equinox) let you use all the features you have in the office while you're on the go, such as accepting incoming calls to your office number, making outbound calls, web conferencing, accessing voicemail, instant messaging (IM), and more.
If you don't need all those extra features, call forwarding will simply forward calls to your cell phone.
Letting employees work flexible hours or remotely is an easy way to ease
the stress of the holidays. Similar to mobility apps, soft phones allow you and your employees to use all the features of a physical phone on your computer or laptop. These computer applications do require speakers and a microphone, but are easy to use while working from home.
Voicemail to Email
Voicemail to email is a feature our customers love. When you get a voicemail, the phone system will send a copy of the audio file (complete with caller ID information) to your email address. It's an easy way to stay in the loop without answering every call while out of the office.
Remote Phones for Cloud Users
If you're one of the many businesses on a cloud-based phone system, you can use your office phones remotely at home. Most cloud solutions are plug-and-play, allowing you to take your desktop phone home.
To learn more about cloud technology, contact TelWare at 1-800-637-3148 or firstname.lastname@example.org. TelWare is a national leader in the installation of voice, video, data, and cloud solutions.