Customers often ask us, “What is the average life of a phone system?” The typical answer is around eight to ten years, but this rough estimation does not define the many variables that could influence your decision to replace your current phone system. In fact, most systems reach their end-of-life through retirement, long before they reach their operational end-of-life. Some systems still in the field have been operational for fifteen or more years! For some organizations, whose needs change very little, this may be fine, but for others, an older phone system may no longer meet the needs of their growing business or integrate with other technologies they may have added to their office. So, when do you need to think about replacing your current phone system?

Consider This

Here are a few questions to consider to help you decide:

  • Am I missing out on features (IP soft phone, user presence, remote users, contact center, auto attendant) that will help my organization provide better service to my clients or customers?
  • Would I like users to be able to receive their voice-mail messages via email, but my current phone system cannot do this?
  • Does my organization have mobile workers who need to be able to receive calls to their desk phone on their cellular phone?
  • Does my current phone system prevent me from saving on monthly service provider expenses by switching to SIP, VoIP or other types of services?
  • Do I often have service issues with my current phone system that are eating at my technology resources budget?
  • Are replacement parts for my phone system hard to come by?
  • Has the production of my phone system model and associated devices been discontinued, therefore only refurbished replacement parts are available?
  • Am I having difficulty finding a vendor to service my phone system?
  • Has my organization outgrown the scalability of my current phone system, or if my current phone system is scalable, is it too old to warrant the capital investment to purchase add-ons?
  • Am I moving my organization to a new location and would rather allocate the funds that would go towards moving my old system to the installation of a new system?

Is It Time to Upgrade?

If you answered “Yes” to six or more of these questions, it is definitely time for you to consider replacing your current phone system. You are missing out on many useful features, expansion opportunities, and savings: on service provider expenses, replacement parts and service visits.

If you answered “Yes” to four or five of these questions, you could still benefit from a new system, but could probably manage for a couple more years before upgrading.

If you answered “Yes” to three or fewer of these questions, then your phone system is still fulfilling most of your needs and probably has many years ahead of it.

To find out more about how a new phone system can improve your communications and save you money or for service on your current system, contact business telephone system provider TelWare at 1-800-637-3148 or

Back to News