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In modern-day business, communication is vital. For both remote and on-site communication, every business should own an easy-to-manage phone system that won't strain the budget. If you're looking to say goodbye to traditional copper-wire phone lines and welcome a more streamlined, cost-effective system, then look no further than the voice-over-Internet-protocol (VoIP) telephone system.

How Does VoIP Work?

With VoIP, voice traffic is changed into data packets that travel over your private Internet Protocol (IP) network — the very same network your business uses for everyday activities like sending emails. By using a private IP network instead of public Internet, your business can increase the level of security and quality.

How Does VoIP Reduce Costs?

The number-one reason businesses are abandoning standard circuit-switching landlines is that VoIP systems are much cheaper. Frequent, lengthy or international phone calls are affordable with a VoIP system because you're essentially bypassing the phone company to rely on the Internet, which is a fixed cost.

Because voice and data are on one single network instead of two, your business will also reduce infrastructure costs with a VoIP system. And, of course, you'll lower your business's travel expenses because VoIP allows your employees to communicate from any location with Internet access via online conferencing and video calls.

What Features Are Offered with VoIP?

While many phone companies charge additional fees for extra features, most VoIP companies choose to provide these features at no additional cost, though the offerings may vary:

  • Auto attendant takes care of customer service any time of the day and ensures no missed calls.
  • A call-forwarding feature allows the phone system to refer customers to the right department regarding their specific issues.
  • Call-holding technology allows the system to retain the customers as they wait for an operator to handle their case.
  • IPFax lets you send and receive faxes for free.

For more information about VoIP telephone systems, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data, and unified communication solutions. TelWare is an authorized Avaya, Star2Star, 3CX and SimpleWAN dealer.

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