For almost 30 years, TelWare has been helping Charlotte business telephone system clients transform the way they communicate with their customers. One of those clients is The IdeaPeople, one of Charlotte's top creative technology and marketing firms.

The Idea People came to TelWare at the recommendation of one of their clients and needed to update their business communications system. The Idea People were moving into a new office space and felt that their 10-year-old business telephone system needed to be replaced with a more modern system. They also wanted to get a new voice and data plan, as their old one was slow and unreliable.

“We knew that our current business telephone system was outdated but the process of updating seemed overwhelming,” said Lucas Weber, Director of Content & Social Marketing at The Idea People. “At the recommendation of a client, we contacted TelWare and were amazed by how easy they made the process.”

Charlotte Business Telephone Systems Made Easy

The Idea People’s apprehension about upgrading their business telephone system and finding a new voice and data plan is a common concern. Sorting through the myriad of options available can seem like an insurmountable task for a business owner. Fortunately, TelWare is here to help!

"TelWare is an agent for over 50 telecommunication service providers," says TelWare's Mike Canipe. "These relationships, coupled with our expertise, allows us to help our clients navigate the maze of voice and data options available to them."

Carrier Selection Process

Acting as a consultant, TelWare walks clients through the following carrier selection process:

  • Analyze existing billing services and rates.
  • Determine usage.
  • Perform line analysis.
  • Solicit for competing carriers.
  • Manage disconnect and change over of existing service.
  • Perform post install review.
  • Annual billing review and account maintenance.

To learn more about how TelWare can help you design and implement your new business telephone system, please call Mike Canipe at 704-409-3136. We look forward to helping you transform the way your business communicates with customers, just like we did for The Idea People and thousands of other satisfied clients!

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