Technology changes almost daily in telecommunications, making it difficult to know whether you’re always getting the best value for your money.
As the leading Charlotte business telephone provider, TelWare has built a reputation for providing voice, data and video solutions for today’s businesses.
Our technical expertise and consultative services ensure you enjoy the maximum telecom cost reduction – often with improved services and features. Next time you meet with your telecom consultant, keep in mind the following five questions. Is your consultant prepared to answer? We are!
Five Questions to Charlotte Business Telephone Provider
#1 How Long Have You Been in Business?
This seems like an obvious and logical first question. Many companies fail to ask it, and if they do ask, fail to put a high degree of importance to it.
Selecting a consulting firm that is established enough to have experienced these industry changes first-hand will bring you a tremendous amount of knowledge and expertise in dealing with carriers. Choose a consulting firm that has been in business for at least 10 years, preferably 20 years or more. An organization that has been in the telecom consulting game for that long should have an excellent track record of success for their clients.
#2 What Area of Telecom Consulting Is Your Expertise?
When interviewing prospective telecom consulting firms, be sure to ask them what areas they feel are their strong points. A prospective telecom consultant will assume that you have narrowed down your own specific telecom needs and/or problems.
Even though you may not be able to identify one specific problem, write down your general telecom concerns. For example: Are you looking to reduce costs through telecom audit? Does your department need to be more efficient with bill paying, moves, adds or changes? Are you looking to upgrade or replace equipment? Are you looking for telecom training for your staff? Are you considering migrating to a VoIP environment?
#3 What Is the Size of Your Consulting Company?
Big is not necessarily always better. Large firms often work exclusively with companies doing in excess of $100,000 or more per month in telecom spending. Before contracting with any telecom consultant, be sure that you understand exactly who will be doing the work and identify the contact person responsible for progress reports, updates and answering any questions you may have during the course of the project.
#4 Can You Provide Specific Case Studies and Results of Your Current of Past Clients?
A successful and reputable consulting firm will have experience in a wide variety of industries. When asking for references, don't just get a few names and numbers to call. Ask to see specific projects that have been completed for clients in your industry or one that is similar. If it is telecom auditing services you are seeking, request to see specific results of recent audits that have been completed.
#5 What Are Your Fees and How Are They Structured?
Generally, fees will fall into one of three categories - hourly or per diem, project or fee-based, and contingency. Time-based projects can be billed hourly or per diem and may include the consultants expenses. Fee-based projects are for those that are clearly defined but may require the most work by both client and consultant. Contingency arrangements may be the most popular, especially for telecom auditing.
Contingency arrangements are based on results attained for the client-usually a percentage of cost-savings rendered for a 12-24 month period. A reputable consulting firm will suggest the fee arrangement that suits not only the project but also your needs and budget as well.
TelWare: Charlotte Business Telephone Provider
There is no doubt that utilizing a telecom consultant will help your company cut expenses and increase efficiency. Asking the right questions will help you save time and money in your search for the telecom consulting firm that will best suit your needs.