Today, we wanted to highlight TelWare's recent work for a Charlotte business. With years of business phone system installation experience, we have installed thousands of systems and seen just about everything. However, we have never stopped enjoying the process and meeting great Charlotte businesses. Over the years, we have met some truly nice people and this is one such instance.
For this project, TelWare installed a new business telephone system and a new paging system for Fleming Laboratories. Prior to the new installation, they had been using an AT&T system for almost twenty years.
"Fleming Laboratories was using an obsolete phone system that, after years of problems, finally stopped working completely," says Mike Canipe of TelWare. "Their previous provider had not offered much customer service and they wanted a local company that was reliable. Based on recommendations, they selected TelWare."
Charlotte Business Phone Systems Increase Productivity
Having used the same phone system for almost twenty years, Fleming Laboratories had no idea that modern business telephones could offer features that would improve their business. Up until this point, they viewed their telephones as simply something to make and receive calls.
"Our phones were so outdated that even the most basic features offered were new to us," says Dick Kelly, plant manager for Fleming Laboratories. "We were amazed by features as simple as the caller ID and the directory. Once we started using our new Avaya phones, we quickly realized that they could be used to significantly improve staff productivity and performance."
Training Allows Seamless Transition
At TelWare, we not only pride ourselves in providing the most cutting-edge communications solutions, but we take great pride in teaching our clients how to use this new technology. Our staff of training professionals is always willing to go the extra mile to ensure a seamless transition to the new phone system.
"The training was great," says Kelly. "TelWare took the time to ensure that each one of our employees knew how to use the new phone system and that all of their questions were answered. They were especially attentative to several of our older employees that needed extra guidance."
To learn more about how a new business phone system can help your business operate more efficiently, contact Mike Canipe with TelWare at 704-598-4700. We look forward to showing you why this client and so many others rely on TelWare for their communications solutions!