"Disaster recovery" has been a buzz word in our industry for some years now. While most businesses place heavy emphasis on making sure critical data is protected, many have not considered the benefits of an inclusive communications disaster-recovery plan.
When you interview hosted VoIP providers, be sure to inquire about their process for problem shooting and resolution, the amount of bandwidth required for the system, and possible mobile solutions.
When selecting a hosted phone system for your business, consider your business's budget, available internet bandwidth and whether you'd like to use new or existing phones.
When preparing to purchase a hosted phone system, it's important to examine which VoIP phone features will benefit your business and establish a budget.
When you're out of the office, keeping in touch with clients can feel a lot like trying to herd kittens. If you're abroad or have employees that work remotely, timely and efficient communication may even seem downright impossible. However, with Avaya IP Office™, your entire workforce can maintain the highest level of professionalism with all of your clients, no matter where they are in the world...
The 3CX phone system transforms the way people connect in business, offering greater mobility, enhanced customer service and easier administration. 3CX is software based, and it's a standard Windows server software. That means you can run it on your existing servers, and your current IT team can manage it without complications. 3CX is also much less expensive to buy and maintain. Consequently, there are significant cost savings just from the acquisition of the Private Branch Exchange (PBX).
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"Prompt and accurate service as always."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Michael was great! He was right on time and did everything we needed with a smile on his face. I appreciate being given the chance to check all of our systems before he left, just in case something wasn't working properly. He's going to give Stan a run for his money ;)"
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
TelWare has been amazing to work with. From the original quote, their flexibility on install (while we waited on our new office space to be finished), to the install and training, their ongoing support we have exceeded our expectations. They listened to what our company needed and ensured that we had a solution that fit our business needs. Their continued support after the initial deployment has been outstanding. I would highly recommend doing business with TelWare.
“TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and to ensure everyone’s questions were answered. I would definitely recommend TelWare!”
"What was needed was done very quickly! Excellent!"
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
"Great service every time. Well explained when given explanation of issue we had."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
“We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary.”
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
|"They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"|
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
“I really want to say what a pleasure it was working with your field guys and of course Taffy. Jimmy and the guys were professional, extremely knowledgeable, personable during the hustle and bustle of a move and I could go on and on. TelWare should be very proud to have the Team Members that you sent to work with us. It helped to make our move go very smoothly. Thank you for the excellent service that TelWare provided to us and we certainly will recommend you any chance we can.”
"Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."
"Will was absolutely great and helpful. He not only resolved the issue but checked and resolved another one. It was a pleasure to work with him. Thank you."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
I just wanted to tell you how much I am loving our new phone system [3CX] and the phones! The use of the headset has been like unleashing me from my desk, and even allows me to step outside to take calls, if needed. The app is amazing! I like the accountability that it provides, among about 100 other things.
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Would not call anyone else to help with our phone needs."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."
"My experience was great because Will resolved my concern without fail or delay. The changes made to our system will benefit us greatly. Thank you."
"Brandon was awesome and got us up and running quickly!"
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Dara was so helpful. Our office phones are fairly antiquated and he went above and beyond to get me the help I needed. The gentleman more familiar with out system (I hate I didn't catch his name) was able to walk me through everything step-by-step as if he was standing right next to me. Great experience!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
“I would absolutely recommend TelWare! They have been dependable and their team has been very professional and responsive.”
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
“I would absolutely recommend TelWare! They replaced our old antiquated phone system with a new Avaya IP Office system and we couldn’t be happier!”
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"[TelWare's] support team is awesome. Every time!"
"You rock! Thanks :)"
"Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"
"Fast, friendly and thorough."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"TelWare techs are great. They know their product and are always personable."
"Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Awesome support like always!"
"Our needs were addressed quickly and without any effort on our part."
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
“TelWare has helped take our business to the next level! In addition to providing us with the industry’s leading communications solutions, they have also provided the hands-on customer service necessary to get the most out of those tools. We’ve worked with several business telephone system providers but none of them provided the level of customer service TelWare offers. We now understand why TelWare is the premier communication integration specialist in the Carolinas!”
"Tech was friendly and knowledgeable. Great Service!"
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Stan is always awesome and a pleasure to work with.”
The crew at Telware never fails to do the requested work in a prompt and professional manner! You always supply top notch work and go above and beyond what is asked to make sure the job is done right the first time! Thank you!
|"My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "|
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!