If you recently purchased an SIP-hosted system from TelWare, you may be curious about the 3CX application. Cloud PBX is a software-based IP phone system that grants you mobility and increases productivity. Take your extension anywhere using the mobile clients for iOS or Android. This unified communications solution allows you to easily check the status of your colleagues, use the click-to-call ...
In a new breakthrough in fiber-optic cable production, Made In Space recently announced that it plans on creating ZBLAN optical cables on the International Space Station (ISS) in the first quarter of 2017. If you've heard of Made In Space before, it's probably because you are familiar with them as being the company to introduce 3D printing to the ISS back in 2014. Shortly after, they added in...
Whether they know it or not, almost everyone has used virtualization. Here's an example: Desktop computers and laptops have physical keyboards. When you type on them, your fingers actually depress keys. But if you've ever sent a text message or email from your smartphone, you probably did not depress any keys at all. That's because there's no physical keyboard on your phone; you type on an image o...
How would you like to access what is needed, when it’s needed, where it’s needed? Another revolutionizing Avaya product, Avaya Oceana, empowers customers and staff to do exactly that. In the video below, follow a customer's real-time quest for answers, and learn how Oceana efficiently matches that customer with the best available agent and platform. This customer-journey video will show...
The recent attack on Friday, October 21, 2016 on Dyn, Inc, a DNS service provider that provides access to major websites such as Spotify, Twitter, Reddit, the New York Times and PayPal, highlights a number of weaknesses in the infrastructure of the Internet. The attack was a highly coordinated Distributed Denial of Service (DDoS) attack on data servers across the U.S East Coast and other parts of...
Bob enlisted and served in the United States Navy from 1969-1972. After boot camp and tech school, he boarded the USS Myles C. Fox (DD 829), a destroyer named after a heroic World War II Marine Corps lieutenant. Bob spent two years at sea traveling around the world. He had two combat tours in Vietnam during Operation Linebacker. Bob is also a “Shellback,” meaning he cro...
Dan recently celebrated his 19th anniversary at TelWare! That accomplishment alone gets him a world of thanks from Team TelWare. This week, however, we’re thanking Dan for being a veteran. Dan joined the United States Navy in 1988 and served for four years. During this time, he was located in California — but was based in San Diego for boot camp, the San...
Travis served four years in the United States Army from 2009-2013. Having served in Iraq from 2010-2011, Travis is one of the many war veterans in the office. During his time in the Army, Travis was a heavy equipment engineer. We take pride in having Travis a part of Team TelWare. Travis would like to use his spotlight to bring attention to Purple Heart...
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"TelWare techs are great. They know their product and are always personable."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Prompt and accurate service as always."
"Brandon was awesome and got us up and running quickly!"
"Polite, great customer service."
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"You rock! Thanks :)"
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"[TelWare's] support team is awesome. Every time!"
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"Our needs were addressed quickly and without any effort on our part."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Would not call anyone else to help with our phone needs."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Stan is always awesome and a pleasure to work with.”
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Tech was friendly and knowledgeable. Great Service!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Fast, friendly and thorough."
"Awesome support like always!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"What was needed was done very quickly! Excellent!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"