To better serve our customers, TelWare recently upgraded to a new ticketing system and support portal. Our new portal is at the same URL: Support.TelWare.com. As always, you can use this as your central location to find all your TelWare tickets. The support portal will show both open and closed tickets, as well as all correspondence on those tickets. All your accounts and old t...
Communication is a major consideration for the owners of new small- to medium-sized businesses. Not only is it important to foster collaboration within your organization, you must also offer outstanding customer service as well. There are many bits-and-pieces apps and platforms out there that allow you to do one or two tasks. You can collaborate on a "teams" platform; manage s...
At TelWare, we always strive to be the best communications company we can be. That includes testing out the newest telecom products, keeping up with industry news, and specializing in white-glove service. Recently, we've started taking that idea a few steps futher. Team TelWare is improving our business and personal health by cutting the paper and cutting the calories!...
What is a SmileBack Survey? Team TelWare takes pride in maintaining positive relationships with our clients. To better serve our customers, we have implemented an easy-to-use SmileBack survey after each ticket is resolved. SmileBack is a service that quickly communicates levels of customer satisfaction. When you receive the email notification that your ticket is resolved, you'll see the foll...
MPLS, or multiprotocol label switching, shouldn't be mysterious; here are a few facts that you should know about what it is and what it does for your company.
A packet traveling over the internet consists of a payload (the data contained within) and a header that tells where the packet must travel. With traditional IP routing, these packets are routed...
Since the introduction of Voice over Internet Protocol (VoIP), communication systems have shot up in quality. Hosted phones, otherwise known as Hosted PBX (Private Branch Exchange) phones, are cloud-based VoIP systems that can efficiently route your internal and external calls without breaking the bank. In addition to being budget friendly, hosted phones require minimal on-site management. Unlik...
In modern-day business, communication is vital. For both remote and on-site communication, every business should own an easy-to-manage phone system that won't strain the budget. If you're looking to say goodbye to traditional copper-wire phone lines and welcome a more streamlined, cost-effective system, then look no further than the voice-over-Internet-protocol (VoIP) telephone system....
"Fast, friendly and thorough."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Awesome support like always!"
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"[TelWare's] support team is awesome. Every time!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Our needs were addressed quickly and without any effort on our part."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Tech was friendly and knowledgeable. Great Service!"
"Stan is always awesome and a pleasure to work with.”
"Great service every time. Well explained when given explanation of issue we had."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"You rock! Thanks :)"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"TelWare techs are great. They know their product and are always personable."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Would not call anyone else to help with our phone needs."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Polite, great customer service."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"What was needed was done very quickly! Excellent!"
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Brandon was awesome and got us up and running quickly!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Prompt and accurate service as always."