For many Charlotte businesses, integrating multiple real-time communication services into one source is the valuable core of their unified communications system. Whole organizations now have the ability to accelerate their sales rates, increase their productivity and make quicker business decisions. Driven by the recent advances in mobility, unified communications is quickly becoming the preferred...
For many Charlotte businesses, it can be tough finding qualified telephone providers with service technicians who are familiar with legacy phone systems. Due to the economy recovering slower than expected, many businesses don't have room in their budgets for an entire phone system upgrade. But that shouldn't interfere with their phone service or their ability to do business. At TelWare, our team h...
The outstanding benefits and functionality of VoIP business phones continues to gain the attention of many Charlotte businesses. Cost-savings, improved productivity and collaboration are just a few advantages of upgrading from an expensive multi-line phone system. But as a result of increased accessibility and popularity, many businesses now face serious security risks. Industry...
Avaya IP Office systems are the industry-leading communication solutions for many small and medium sized businesses in Charlotte. So, it should come as no surprise that Internet Telephony Magazine has named Avaya IP Office 8.1 it's 2012 Unified Communications Product of the Year. A system that unifies voice, email, IM, conferencing, video has an omnipresence of productivity and efficiency in the w...
Video conferencing is a great resource that many Charlotte businesses are taking advantage of. Through the use of video, businesses can expand their client bases more than ever before. IP-based technology serves as an excellent avenue for conducting business over distance, when you need to see as much as hear the person you're communicating with. "The heart of effectively using video conferencing...
Charlotte companies exploring the options of switching to a VoIP business phone system often ask: What are the three “flavors” of VoIP service? The three “flavors,” otherwise referred to as phone service options, are analog telephone adaptors (ATA), IP phones, and computer-to-computer service. With the demand for VoIP phone services steadily growing, more focus has been s...
Unified communications refers to the integration of multiple real-time communication services into one source. It's our way of providing Charlotte companies with a sense of organizational consolidation for the plethora of services and devices your company uses to communicate. The main benefit is that it allows individuals to send and receive messages using different mediums. Long...
Amongst the employees in an office, a continuous and rapid transfer of information takes place on a daily basis. What do all these conversations require? A medium of trusted devices efficiently exchanging information. In Charlotte, a customized TelWare office or warehouse paging system is an absolute must in terms of successful communication during routine business. The ability t...
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
"Great service every time. Well explained when given explanation of issue we had."
"This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Will was absolutely great and helpful. He not only resolved the issue but checked and resolved another one. It was a pleasure to work with him. Thank you."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "
"You rock! Thanks :)"
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Dara was so helpful. Our office phones are fairly antiquated and he went above and beyond to get me the help I needed. The gentleman more familiar with out system (I hate I didn't catch his name) was able to walk me through everything step-by-step as if he was standing right next to me. Great experience!"
"Stan is always awesome and a pleasure to work with.”
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Prompt and accurate service as always."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"My experience was great because Will resolved my concern without fail or delay. The changes made to our system will benefit us greatly. Thank you."
"Our needs were addressed quickly and without any effort on our part."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
“I would absolutely recommend TelWare! They replaced our old antiquated phone system with a new Avaya IP Office system and we couldn’t be happier!”
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
“I really want to say what a pleasure it was working with your field guys and of course Taffy. Jimmy and the guys were professional, extremely knowledgeable, personable during the hustle and bustle of a move and I could go on and on. TelWare should be very proud to have the Team Members that you sent to work with us. It helped to make our move go very smoothly. Thank you for the excellent service that TelWare provided to us and we certainly will recommend you any chance we can.”
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!
"Polite, great customer service."
“TelWare has helped take our business to the next level! In addition to providing us with the industry’s leading communications solutions, they have also provided the hands-on customer service necessary to get the most out of those tools. We’ve worked with several business telephone system providers but none of them provided the level of customer service TelWare offers. We now understand why TelWare is the premier communication integration specialist in the Carolinas!”
Telware has been amazing to work with. From the original quote, their flexibility on install (while we waited on our new office space to be finished), to the install and training, their ongoing support we have exceeded our expectations. They listened to what our company needed and ensured that we had a solution that fit our business needs. Their continued support after the initial deployment has been outstanding. I would highly recommend doing business with Telware.
"What was needed was done very quickly! Excellent!"
"Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
“I would absolutely recommend TelWare! They have been dependable and their team has been very professional and responsive.”
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
I just wanted to tell you how much I am loving our new phone system [3CX] and the phones! The use of the headset has been like unleashing me from my desk, and even allows me to step outside to take calls, if needed. The app is amazing! I like the accountability that it provides, among about 100 other things.
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Tech was friendly and knowledgeable. Great Service!"
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."
|"They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"|
"Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"Brandon was awesome and got us up and running quickly!"
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Awesome support like always!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"TelWare techs are great. They know their product and are always personable."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
“We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary.”
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
“TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and to ensure everyone’s questions were answered. I would definitely recommend TelWare!”
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
The crew at Telware never fails to do the requested work in a prompt and professional manner! You always supply top notch work and go above and beyond what is asked to make sure the job is done right the first time! Thank you!
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Fast, friendly and thorough."
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"
"[TelWare's] support team is awesome. Every time!"
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Michael was great! He was right on time and did everything we needed with a smile on his face. I appreciate being given the chance to check all of our systems before he left, just in case something wasn't working properly. He's going to give Stan a run for his money ;)"
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally