Your phone system is a direct link between your business and your customers. As an essential tool for success, your phone system is an investment that requires routine maintenance to ensure it continues serving your growing business needs. Having a system maintenance plan with TelWare is a great way to save money and reduce downtime associated with phone system crashes. At TelWare, we provide exce...
In today’s world of global e-commerce, business operates at a dizzying pace. Transactions are instant, and anything your heart desires is just a click a way. While technological breakthroughs have made life more convenient for consumers and business owners alike, there is something to be said for old-fashioned, face-to-face customer service. These days, customer service is comprised of waiting o...
At TelWare, we know that a business telephone system is a vital component of your business, allowing your staff and customers to communicate with each other. As Charlotte's leading business telephone system provider, we pride ourselves in delivering the best systems, services, applications and processes to ensure maximum performance and ease of use. This helps your company mainta...
Business telephone system provider TelWare is a "Partner in Customer Excellence" with Avaya, a leading global provider of business collaboration applications, systems and services. For nearly a decade we have installed and networked Avaya telephone systems and products, including Avaya IP Office. Avaya recently unveiled new software designed from the ground up to streamline the way mid-market comp...
TelWare has been in business for almost 30 years. In that time we've seen the rise and fall of many telephone technologies. For nearly a decade, however, we have successfully installed and networked Avaya IP Office and it has become one of our primary product lines. "Avaya IP Office is the right choice for your business - whether you have 5, 25 or 1000 employees - just getting started or already e...
One of Telware's best selling business phone systems is the Avaya 9608 IP Deskphone. This IP phone is ideal for users who rely on functions like directory and speed dial to enhance productivity and strengthen communications. The 9608 phone is part of Avaya's award-winning 9600 Series of IP Deskphones and provides state-of-the-art communication solutions to more than 30 million us...
Breast cancer awareness has personal meaning for business telephone system provider TelWare this year. A member of our TelWare community was recently diagnosed with breast cancer. “We’re a close-knit family, so when something happens to one of us, it affects all of us,” says Scott Clontz, Vice President of Operations at TelWare. This year, along with a team of co-workers, friends and family,...
Breast cancer awareness took on a whole new meaning for business telephone system provider TelWare this year. A member of our TelWare family was recently diagnosed with breast cancer. "We're close-knit, so when something happens to one of us, it affects all of us," says Scott Clontz, Vice President of Operations at TelWare. This year, along with a team of co-workers, family and friends, TelWare ha...
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
"Awesome support like always!"
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Tech was friendly and knowledgeable. Great Service!"
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Stan is always awesome and a pleasure to work with.”
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"What was needed was done very quickly! Excellent!"
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Our needs were addressed quickly and without any effort on our part."
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
"Polite, great customer service."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"TelWare techs are great. They know their product and are always personable."
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Great service every time. Well explained when given explanation of issue we had."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"
"Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
|"My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "|
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Would not call anyone else to help with our phone needs."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
|"They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"|
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"You rock! Thanks :)"
"I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "
"Prompt and accurate service as always."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Brandon was awesome and got us up and running quickly!"
"[TelWare's] support team is awesome. Every time!"
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"Fast, friendly and thorough."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."