TelWare is pleased to announce the recent donation of a business telephone system to Tender Hearts Ministries in York, South Carolina. "We are committed to making our communities stronger. Bringing people together and making a difference in people's lives – it's all part of being a good neighbor," says Scott Clontz, Vice President of Operations at TelWare. "By donating a business telephone syste...
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. By offering simple, streamlined and scalable business collaboration and communications solutions, Avaya is ready to work the way you do. "Avaya helps our customers bring pe...
When a business starts looking for a new phone system they often ask: What is a VoIP business phone system? VoIP and IP telephony are becoming increasingly popular with large corporations and consumers alike. For many businesses, Internet Protocol (IP) is more than just a way to transport data, it's a tool that simplifies and streamlines a wide range of business applications. VoI...
A comprehensive telecommunications infrastructure is the backbone of any successful business. The performance of your information systems and the networks they operate on can mean the difference between success and failure in today’s competitive business environment. Structured cabling provides the critical foundation you need to enhance customer service, lower costs, and improve the performance...
TelWare would like to congratulate our partner in excellence, Avaya, for their recent recognition as one of the 100 most innovative companies in the world. Given their global portfolio of nearly 6,000 patents and their ability to stay ahead of the business collaboration and communications industry, it is no wonder Thomson Reuters has selected them. Avaya is a leading global provider of next-genera...
As the global market continues to grow, the need to stay connected with your employees and customers is more important than ever. If your business is looking for innovative ways to improve your global and national reach, a video conferencing solution from TelWare could be the answer for you. Through Avaya's IP Video Collaboration Solution from IP Office, businesses like yours are...
All successful business owners and managers will tell you that flexibility, mobility and access to service on-the-fly make the difference between competing at the top of the market and just competing. Providing business telephone systems, support and service to North Carolina's business cities of Greensboro, Raleigh and Charlotte keep TelWare at the top of the communications marketplace....
We provide business communications solutions to areas all over the Carolinas. So, it's important for us to highlight each area specifically and the service lines we offer that will benefit it the most. As the largest city in Guilford County and the surrounding Triad (Greensboro, Winston Salem and High Point), we seek to match the steady growth of Greensboro with our leading level of service....
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"[TelWare's] support team is awesome. Every time!"
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"TelWare techs are great. They know their product and are always personable."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Prompt and accurate service as always."
"Would not call anyone else to help with our phone needs."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Polite, great customer service."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Brandon was awesome and got us up and running quickly!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"Fast, friendly and thorough."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"What was needed was done very quickly! Excellent!"
"You rock! Thanks :)"
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Tech was friendly and knowledgeable. Great Service!"
"Stan is always awesome and a pleasure to work with.”
"Our needs were addressed quickly and without any effort on our part."
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Awesome support like always!"