Mashable: 57% of Small Businesses Do Not Have a Disaster Recovery Plan

05.18.2015

As an owner of a small eCommerce business, you worked long hours to get up and running. What’s more, you were able to get the jump on your competition in a couple of global markets as well. One thing you’ve tried to do religiously is to follow what you felt were best practices when it came to backing up your data. As such, you came to rely on Flash drives and a tape system for nightly bac...

Making a "Positive" Difference with Star2Star Hosted Solutions

05.15.2015

I just got back from assisting with a Star2Star installation in Ashland, Kentucky for Positive Alternative Radio’s Walk FM station. This was their 7th location of the Star2Star system. We replaced a hosted solution and were able to reuse their existing Polycom phones. This really helped to keep their cost down. Every customer installation is like a field trip in ele...

Finding the Right Business Phone System

05.14.2015

There are a variety of configurations available for your consideration when searching for the right business phone system provider. This is especially true for small businesses. These systems offer a wide range of options and features which could potentially benefit your company. While many new systems only support IP phones and many older systems only support digital phones, the most advanced...

Addressing the Security Concerns Related to SIP Trunking

05.11.2015

Network security should always be a concern with any type of communications, especially when using Session Initiation Protocol (SIP). There are special security considerations associated with SIP trunking you should be aware of to maintain safe communications, including the threat of a brute force attack or Denial of Service (DoS) attack. Here’s what you need to know to reduce the odds of your c...

Corporate, Retail, and Warehouse Paging Improves Customer Experience

05.07.2015

Nothing is worse for a customer's experience than calling and being put on hold for long periods of time. Unless the customer is extremely motivated, being placed on hold increases the chances of them hanging up and could even push them to go with another company. An integrated paging system in your building can help reduce wait times and allow customers to get in contact with exactly the person t...

What is SIP and Why is it Important?

05.01.2015

If you’re considering a switch to Voice over Internet Protocol, you may have heard the acronym SIP. What is SIP, and why is it important? Read on to find out more. What is SIP? SIP stands for Session Initiation Protocol, and is the technology that allows you to make telephone calls over the Internet. In other words, SIP is used to initiate a communications session over the Internet, and makes it...

Advantages of Business Phone Systems for Home Business & Remote Workers

04.28.2015

Communication is the lifeline of business. A home business or an employee working at home needs that lifeline to keep fingers on the pulse of the business. In the past, this meant a phone system with two or more lines and extensions in every office. Today, the pulse beats through cell phones, tablets and PDAs. Leveraging the power of a business phone system gives the home business owner or the...

How to Make the Most of Snow Days with New Productivity Tools

03.03.2015

If you live in the southeast, snow is about as rare as hen’s teeth. You grew up riding dirt bikes or four wheelers, are as tough as the day is long, and love to get stuff done. Anyone who works as hard as us should know we like to play just as hard.The snow used to be a welcomed bright spot of impromptu furor in the middle of a busy work week. Since entire cities come to a standstill with th...

Client Testimonials

  • "Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."

    - Gary Crocker, Network Engineering Manager, Harris Teeter Inc.
  • "Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"

    - Tim Owens, Engineering Manager | CTO, AE Global Media
  • "Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."

    - Tammy Hawn, Town of Maiden
  • "The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"

    - Luis Varela, Statesville Country Club
  • "Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"

    - Andrea Whilden​, Southern Ag
  • "They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"
    - Liz Wright, GMS - Gypsum Management and Supply
  • "Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"

    - Jason Howie, Sys. Admin/Support Engineer, Financial Resources Group
  • "As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials

  • "Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "
    - Karen Lucas, Mental Health America of Central Carolinas
  • "Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"

    - Tina Philbrick, Country Club of Salisbury
  • "I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."

    - Richard Kelly, Plant Manager, Fleming Laboratories
  • "Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."

    - Tamara Williams, Presbytery of Charlotte
  • "The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."

    - Juan Rivera, Cannon Pharmacy
  • "[TelWare's] support team is awesome. Every time!"

    - Christina Fairbank, Price Brothers Plumbing
  • The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs

    - Larry Brown, Northlake Mall
  • "Polite, great customer service."

    - Sabrina Perry, Thermo King
  • "You rock! Thanks :)"

    - Gabe Stefanescu, Integra BMS
  • "My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."

    - Chris McGroder, International Minute Press
  • "Kevin M. and Cole were pleasures to work with today. They completed the work order with expertise and swiftness. I just wanted to take a moment to applaud the professionalism they extended to West Charlotte High School today. Thank you for sending them our way!"
    - Melissa Millner, Sr. Administrative Secretary, West Charlotte High School, Charlotte-Mecklenburg Schools
  • "I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"

    - Rick Smith, Threadline
  • "Responsive and knowledgeable staff. Cliff is easy to work with!"

    - Scott Urban, NASCENT Technology, LLC
  • "I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."

    - Tom Smith, Triad Radiology Associates
  • "Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"

    - Ruthie Tart, Movin' On Movers Inc.
  • "We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."

    - Shannon Allmon, QEMS
  • "I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."

    - Jordan Walker, QA and Support Specialist, Harris Teeter Inc.
  • "Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"

    - Veva Moss, Charlotte Ophthalmology Clinic P.A.
  • "Tech was friendly and knowledgeable. Great Service!"

    - Greg Adams, National Aviation Services
  • "Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."

    - Raymond Breakfield, Fourway
  • "Dara was so helpful. Our office phones are fairly antiquated and he went above and beyond to get me the help I needed. The gentleman more familiar with out system (I hate I didn't catch his name) was able to walk me through everything step-by-step as if he was standing right next to me. Great experience!"

    - Chelsea Smith, Mint Hill Dentistry
  • "Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"

    - John Zizzi, Sales Performance International
  • "The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."

    - Brooke M. Horton, Smith Rowe LLC
  • "I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"

    - Jeff Landon, Premier Alliance
  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"

    - Natasha Brinkley, DecisionPathHR
  • "We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"

    - Christy Sellers, American Scale
  • "Great service every time. Well explained when given explanation of issue we had."

    - Cathy Batten, Hubert Whitlock Builders
  • "Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."

    - Wes Roan, Johnstone Supply
  • "Awesome support like always!"

    - Chuck Young, Flow Automotive Corp.
  • "Brandon was awesome and got us up and running quickly!"

    - Dave Ford, AVP Productions
  • "Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."

    - Matt Trent, Costner Law Office PLLC
  • "Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."

    AND

    Went above and beyond to help. Great staff.

    - Cathy Batten, Hubert Whitlock Builders
  • "The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."

    - Matthew Evans, Chief Information Security Officer and Director of Network Technology, Alpha Theory
  • "Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."

    - Debbie Sharpe, IT Support, New Garden Landscaping and Nursery
  • "Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."

    - Andrew Hall, Horizon Investments LLC
  • "I know that even if I'm not present while work is being done that Telware will do the job right and will handle all the details as requested. You guys are just awesome! all of you :)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."

    - Chuck Young, Flow Automotive
  • "TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"

    - Mary-Alice Faulk, Systems Support Desk Supervisor, Harris Teeter Inc.
  • "Prompt and accurate service as always."

    - Vincent Saelzler, Financial Research Associates LLC
  • "Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "

    - Waynette Adamczak, Clemmons United Methodist Church
  • "Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"

    - Julie Hester, Owner/Office Manager, North Mecklenburg Plumbing Co Inc
  • "Our needs were addressed quickly and without any effort on our part."

    - Heather Phillips, Action Food Sales
  • "Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."

    - John Zizzi, Covenant Presbyterian Church CLT
  • "We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"

    - Kathy Halsey, Finance Administrator, Good Shepherd United Methodist Church
  • "Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."

    - Mark Huffman, Gaston Memorial Hospital
  • "Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."

    - Chris Sheraden, Advanced Maintenance
  • "Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."

    - Kathy Hybarger, Southern Shows
  • "As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."

    - Robert Newman, This End Up Furniture
  • "Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."

    - Kathy Halsey, Good Shepherd United Methodist Church
  • Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens

    - Mitzi Hutchens, YVEDDI Public Transportation
  • "TelWare techs are great. They know their product and are always personable."

    - Jeff Tomich, Woodward Compressor Sales Inc.
  • "Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"

    - Debbie Clay, Industrial Battery and Charger Inc.
  • Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!

    - Kathy Bowles, Guard-One Protective Services
  • "Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"

    - Carolyn Kirkley, IT Coordinator, Foundation of Shalom Park
  • "It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."

    - Linda Bennet, Small Business Administration
  • "All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."

    - Douglas A. Benuska, Information Technology, STV Inc.
  • "Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"

    - Thomas Allender, Mecklenburg Radiology Associates
  • "Stan is always awesome and a pleasure to work with.”

    - Christy Sellers, American Scale
  • "Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."

    - Paul Dyson, CaroMont Regional Medical Center
  • "Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"

    - Melody McNally, Carmel Baptist Church
  • "Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."

    - David Myer, Portrait Innovations Inc.
  • "You all are wonderful with response time and resolving issues quickly. Thank you so very much!"

    - Christy Sellers, American Scale
  • "What was needed was done very quickly! Excellent!"

    - Karen Russell, Mint Hill Cabinets
  • "My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "
    - Linda Washington, Flow Automotive CORP
  • "I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."

    - Vickie Funderburk, Info Systems/Human Resource, Parker Medical Associates LLC

  • "Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "
    - Cailyn Carroll, ComplianceLine Inc.
  • "Michael was great! He was right on time and did everything we needed with a smile on his face. I appreciate being given the chance to check all of our systems before he left, just in case something wasn't working properly. He's going to give Stan a run for his money ;)"

    - Christy Sellers, American Scale
  • Great customer service as always! - Fast response and always good! - Sincerely, M. McNally

    - Melody McNally, Carmel Baptist Church
  • "You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"

    - Toni Hagerman, Episcopal Diocese of NC
  • "Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."

    - Marc Phillips, Autism Services of Mecklenburg County
  • "I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "

    - Dawn Haithcock, NBFSA Administrative Solutions
  • As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!

    - Melody McNally, Carmel Baptist Church
  • "Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."

    - Victoria Hayes, Ted A Greve & Assoc
  • "Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"

    - Tracey Combel, Town of Matthews
  • "Would not call anyone else to help with our phone needs."

    - Lisa George, Ketchie Houston Inc.
  • "Fast, friendly and thorough."

    - Julia Melerine, Crosland Southeast
  • "TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."

    - Andre Bergeron, M.A. Stewart & Sons (USA) Ltd.

  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
    - Natasha Brinkley, DecisionPathHR
  • "Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"

    - Lisa George, Ketchie Houston Inc.
  • Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.

    - Tara Taylor, Crown Builders
  • "Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "

    - Duane Bryant, Absolute Graphics LLC
  • "Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."

    - Bettye Garmon, Garmon & Co. Inc.
  • "Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"

    - Debra Bell, Whole Family Chiropractic
  • Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.

    - Paul Dyson, CaroMont Regional Medical Center
  • "Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."

    - Kristine Maniscalco, Administrative Manager, B2R Finance

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