Having new phone equipment in the office can be a difficult transition. With TelWare, we try to make this transition as smooth and effortless as possible for our customers. In addition to training customers on how to use their new desk phones, we want to ensure everyone knows how to install and use their new Avaya Equinox app associated with their Avaya phones.
As one of our younger team members at TelWare, Lucas has become an integral part of our team and an expert technician. Although Lucas has only been in the industry for a year and a half, he has put forth an incredible amount of dedication to learning and improving his skill.
Last weekend, the North Carolina coast was tested by the wrath of Hurricane Florence. Carolinians prepared for the storm by storing food and water, buying generators, cutting trees, and even evacuating their homes in some instances. As families and businesses left the area to find refuge, a few of our brave employees headed to the scene to lend a hand in the relief effort.
Are you prepared for the worst? That may seem extreme, but even though we hope for the best, we always prepare for the worst. Hurricane season is in full swing here in the Southeast and the threat of Hurricane Florence looms. With that being said, preparing for natural disasters of all types is a major necessity in today’s work environment.
TelWare’s hosted web conferencing is getting an upgrade. The latest release is packed with new features that will make your web-conferencing experience effortless and seamless. A whole new world of options is being offered, from screenshots to new multimedia settings to remote-control improvements.
Working in an office environment can have its pros and cons. For most of us, one of the cons is the lack of mobility we have during our weekday. Sitting at a desk nine hours a day for five days straight can really take a toll on our bodies when it comes to living a healthy, active lifestyle. We’ve all heard the propaganda “sitting is the new smoking.” However dramatic that may seem, there is some truth to the detrimental effects a sedentary lifestyle can create. Instead of becoming a statistic, take some time to learn how to bring more activity into the workday. These seven tips will help you incorporate movement back into the office.
Whether you’re new to the industry or a telephony veteran, the vocabulary in the telephone industry can get a bit confusing. This comprehensive list of common telephony terms will help you feel more comfortable in conversations and sound like a telephony pro!
We all know the situation: you’re quietly working at your desk and someone is loudly carrying on a phone conversation in the hall outside your door or cubicle for what seems like forever. (Cough, cough! You know who you are, Allen!) Suddenly you are subjected to someone else’s conversation and can’t get any work done. This scenario describes just one of the many common distractions we experience day to day involving cell phones in the office. Instead of being “that person,” follow these cell-phone courtesy tips that will help you be more aware of your own habits.
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"TelWare techs are great. They know their product and are always personable."
"Awesome support like always!"
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Stan is always awesome and a pleasure to work with.”
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"[TelWare's] support team is awesome. Every time!"
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Would not call anyone else to help with our phone needs."
"What was needed was done very quickly! Excellent!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"Our needs were addressed quickly and without any effort on our part."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
|"My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "|
"Fast, friendly and thorough."
"Michael was great! He was right on time and did everything we needed with a smile on his face. I appreciate being given the chance to check all of our systems before he left, just in case something wasn't working properly. He's going to give Stan a run for his money ;)"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"Polite, great customer service."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"
"Great service every time. Well explained when given explanation of issue we had."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Brandon was awesome and got us up and running quickly!"
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"
"Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally
"Dara was so helpful. Our office phones are fairly antiquated and he went above and beyond to get me the help I needed. The gentleman more familiar with out system (I hate I didn't catch his name) was able to walk me through everything step-by-step as if he was standing right next to me. Great experience!"
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "
"Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
"You rock! Thanks :)"
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"Prompt and accurate service as always."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
|"They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"|
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Tech was friendly and knowledgeable. Great Service!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."