The Avaya IP Office platform offers a powerful mid-market collaboration solution for small to medium-sized businesses that need the flexibility of a seamless system. Small businesses are less likely to take advantage of improved technology and ways to make their systems more efficient thinking it will cost them more. However, the efficiency of the Avaya system ultimately leads to better customer s...
As an owner of a small eCommerce business, you worked long hours to get up and running. What’s more, you were able to get the jump on your competition in a couple of global markets as well. One thing you’ve tried to do religiously is to follow what you felt were best practices when it came to backing up your data. As such, you came to rely on Flash drives and a tape system for nightly bac...
I just got back from assisting with a Star2Star installation in Ashland, Kentucky for Positive Alternative Radio’s Walk FM station. This was their 7th location of the Star2Star system. We replaced a hosted solution and were able to reuse their existing Polycom phones. This really helped to keep their cost down. Every customer installation is like a field trip in ele...
There are a variety of configurations available for your consideration when searching for the right business phone system provider. This is especially true for small businesses. These systems offer a wide range of options and features which could potentially benefit your company. While many new systems only support IP phones and many older systems only support digital phones, the most advanced...
Network security should always be a concern with any type of communications, especially when using Session Initiation Protocol (SIP). There are special security considerations associated with SIP trunking you should be aware of to maintain safe communications, including the threat of a brute force attack or Denial of Service (DoS) attack. Here’s what you need to know to reduce the odds of your c...
Nothing is worse for a customer's experience than calling and being put on hold for long periods of time. Unless the customer is extremely motivated, being placed on hold increases the chances of them hanging up and could even push them to go with another company. An integrated paging system in your building can help reduce wait times and allow customers to get in contact with exactly the person t...
If you’re considering a switch to Voice over Internet Protocol, you may have heard the acronym SIP. What is SIP, and why is it important? Read on to find out more. What is SIP? SIP stands for Session Initiation Protocol, and is the technology that allows you to make telephone calls over the Internet. In other words, SIP is used to initiate a communications session over the Internet, and makes it...
Communication is the lifeline of business. A home business or an employee working at home needs that lifeline to keep fingers on the pulse of the business. In the past, this meant a phone system with two or more lines and extensions in every office. Today, the pulse beats through cell phones, tablets and PDAs. Leveraging the power of a business phone system gives the home business owner or the...
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"TelWare techs are great. They know their product and are always personable."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Brandon was awesome and got us up and running quickly!"
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Great service every time. Well explained when given explanation of issue we had."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Would not call anyone else to help with our phone needs."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"What was needed was done very quickly! Excellent!"
"[TelWare's] support team is awesome. Every time!"
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"You rock! Thanks :)"
"Tech was friendly and knowledgeable. Great Service!"
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"Awesome support like always!"
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Polite, great customer service."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Our needs were addressed quickly and without any effort on our part."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"Prompt and accurate service as always."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Fast, friendly and thorough."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Stan is always awesome and a pleasure to work with.”
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."