Businesses are looking for phone-service options to stay connected with their clients. There are countless phone-service options, but one great option is Avaya IP Office, which offers several key benefits. 1. Dependable Your business depends on your communications network. If your phone system is often down, important business opportunities may be missed, and your clients wi...
An IP address is simply the "phone number" of a device on the Internet or a local network. The traditional scheme, called IPv4, is four numbers separated by periods. For instance, the IP address of www.telware.com is 220.127.116.11. There's just one problem; the scheme doesn't provide enough addresses, and the world is running out. It's not just computers that have their own addresses, but Intern...
When it comes to thinking about a business phone system for your law firm, it doesn't always rank high on your priority list. More often than not, law firms stay stuck using traditional phone service, though the cost of traditional phone lines is expensive and limiting in how you can configure the service. However, many law firms have made the switch over to a VoIP (Voice Over Internet Protoc...
The Software-Defined Network (SDN) is a well-established technology for local area networks. In traditional networks, routers determine not only where a packet needs to go but what path it will follow to get there. An SDN puts the path selection into software. This allows dynamic path assignment based on current traffic conditions, and it allows the network manager to configure the network with...
In the jargon of virtual private networks (VPNs), you may have heard the term MPLS. What is it, and what benefits does it provide? What is MPLS? MPLS stands for "Multiprotocol Label Switching." The important word is "label," which is what it uses to direct traffic. Internet-data packets typically make several hops from one router to another before reaching their final destination. All the routers...
Merchants are seeking more ways to reduce processing fees, accept secure payments and connect with customers. They are seeking the best technology with un-interrupted service that connects at hyper speeds. Overall, merchant services are becoming much more sophisticated and technologically advanced. Cost Improvements Primarily, merchants are interested in reducing processing...
Flow Automotive just opened a new dealership: Flow Volkswagen Wilmington. On the day that Flow took over ownership of this location, TelWare installed the Star2Star "blended" VoIP phone system. This was their 15th location on the Star2Star solution; they have over 900 phones across their enterprise. Installation day was very busy because they not only changed over to a new phone system, th...
Fiber optic cabling offers the fastest network connections and performance. A good fiber optic network can handle all your network traffic and applications with fewer cables than copper wiring and with much smaller overhead. However, you need more than just cables to have a great network. Fiber optic networks use light to transmit data, and that light needs an unobstructed path through the optical...
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"Awesome support like always!"
"TelWare techs are great. They know their product and are always personable."
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!
"Brandon was awesome and got us up and running quickly!"
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"What was needed was done very quickly! Excellent!"
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Fast, friendly and thorough."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Great service every time. Well explained when given explanation of issue we had."
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Prompt and accurate service as always."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Polite, great customer service."
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"[TelWare's] support team is awesome. Every time!"
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"You rock! Thanks :)"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
"Would not call anyone else to help with our phone needs."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Our needs were addressed quickly and without any effort on our part."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Stan is always awesome and a pleasure to work with.”
"Tech was friendly and knowledgeable. Great Service!"
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."