Designing a Successful Auto Attendant

10.27.2016

An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling ... ,” you have encountered an auto attendant. It doesn't matter if you are using an Avaya phone system, TelWare SIP, or another phone system; you can integrate an au...

Three Ways a Reliable Telecom Consulting Firm Can Improve Your Business

10.25.2016

In today's digital age, there are so many advances available to help your business run smoothly and more efficiently. Certainly, phone systems are a great example of available cutting-edge technology. However, how do you know that you are choosing the best system that will provide for all of your needs? Rather than guessing, you should consider the assistance of a telecom consulting firm to he...

VIDEO: First Look at Avaya Equinox Unveiled at GITEX

10.20.2016

Continuing to prove themselves as leaders in the digital world, Avaya unveiled Avaya Equinox at GITEX in Dubai this week. Avaya Equinox goes beyond a business phone system — or even a unified communications solution. Avaya Equinox is a software-based Team Engagement solution merging Avaya Communicator, Avaya Aura Conferencing, Avaya Scopia, and Avaya Breeze. Give your customers and employees a...

Hosted Phone Systems: Gain an Edge Over On-Premise Systems

10.18.2016

Without a doubt, hosted phone systems (also known as PBX systems) have many advantages over on-premise phone systems: Cost effectiveness Scalability Ability to outsource maintenance Speedy disaster recovery Dependability Ideal for Small Businesses Small business ow...

Avaya IP Office 10.0 Has Arrived!

10.13.2016

Avaya IP Office is the flagship Avaya solution for midsized businesses and provides a simple, unified communications system. This Avaya phone-system platform is easy to deploy, use and manage. Now, with version 10.0, it’s gotten even better. What’s great in Avaya 10.0? Increased Scalability Avaya IP Office 10.0 is a single platform that offers scalability up...

Get Connected with Avaya one-X Communicator

10.11.2016

There is a very good chance that if you have worked in an office, you have used an Avaya product. They are the world's largest manufacturer of telephone equipment. Avaya products are designed to increase efficiency and are easily incorporated into your business. Why is Avaya a standard in the communications world? It features simple, innovative quality products. The Avaya one-X Communicator is...

Is Your Business Prepared for Hurricane Matthew?

10.07.2016

Many of the forecast models are predicting Hurricane Matthew to be off the North Carolina coast this weekend, possibly bringing heavy rains, high winds and lightning. Hurricane Matthew is currently a Category 3 with 120 mph winds. How Should Your Business Prepare? Power outages make up the majority of network outages businesses face. Minimize the risk by preparing for such disas...

VMware Provides Free Upgrades for Latest Versions of Fusion and Workstation

10.04.2016

VMware usually charges users to upgrade its software so they have support for the latest versions of their favorite operating system, but that isn't the case this year. Engadget reported that VMware issued free upgrades to its popular programs Fusion (8.5 and 8.5 Pro) and Workplace (12.5 and 12.5 Pro). VMware's software allows users to run guest operating systems on their c...

Client Testimonials

  • "You all are wonderful with response time and resolving issues quickly. Thank you so very much!"

    - Christy Sellers, American Scale
  • "TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."

    - Andre Bergeron, M.A. Stewart & Sons (USA) Ltd.
  • "Responsive and knowledgeable staff. Cliff is easy to work with!"

    - Scott Urban, NASCENT Technology, LLC
  • "Polite, great customer service."

    - Sabrina Perry, Thermo King
  • "Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."

    - Chris Sheraden, Advanced Maintenance
  • "As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"

    - Tim Owens, Engineering Manager | CTO, AE Global Media
  • "Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."

    - Kathy Halsey, Good Shepherd United Methodist Church
  • "Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"

    - Julie Hester, Owner/Office Manager, North Mecklenburg Plumbing Co Inc
  • "I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."

    - Tom Smith, Triad Radiology Associates
  • "You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"

    - Toni Hagerman, Episcopal Diocese of NC
  • As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!

    - Melody McNally, Carmel Baptist Church
  • "TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"

    - Jeff Landon, Premier Alliance
  • "We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"

    - Christy Sellers, American Scale
  • "Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"

    - Jason Howie, Sys. Admin/Support Engineer, Financial Resources Group
  • "Adam went out of his way to repair a severed fiber line on a Saturday morning. His extra efforts prevented a fair amount of inconvenience for Sunday school and child care workers."

    - John Zizzi, Covenant Presbyterian Church CLT
  • "The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"

    - Luis Varela, Statesville Country Club
  • "I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."

    - Vickie Funderburk, Info Systems/Human Resource, Parker Medical Associates LLC
  • "Brandon was awesome and got us up and running quickly!"

    - Dave Ford, AVP Productions
  • "Brandon responded promptly, resolved all the issues, and took action to prevent the underlying causes from reoccurring. Excellent work!"

    - John Zizzi, Sales Performance International
  • Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens

    - Mitzi Hutchens, YVEDDI Public Transportation
  • "Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."

    - Kathy Hybarger, Southern Shows
  • "It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."

    - Linda Bennet, Small Business Administration
  • "Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "

    - Duane Bryant, Absolute Graphics LLC
  • "Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."

    - Tammy Hawn, Town of Maiden
  • "Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."

    - Wes Roan, Johnstone Supply
  • "TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."

    - Shannon Allmon, QEMS
  • "Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."

    - Matt Trent, Costner Law Office PLLC
  • "Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"

    - Carolyn Kirkley, IT Coordinator, Foundation of Shalom Park
  • "Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."

    - Mark Huffman, Gaston Memorial Hospital
  • "What was needed was done very quickly! Excellent!"

    - Karen Russell, Mint Hill Cabinets
  • "I know that even if I'm not present while work is being done that Telware will do the job right and will handle all the details as requested. You guys are just awesome! all of you :)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "Kevin M. and Cole were pleasures to work with today. They completed the work order with expertise and swiftness. I just wanted to take a moment to applaud the professionalism they extended to West Charlotte High School today. Thank you for sending them our way!"
    - Melissa Millner, Sr. Administrative Secretary, West Charlotte High School, Charlotte-Mecklenburg Schools
  • "We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"

    - Kathy Halsey, Finance Administrator, Good Shepherd United Methodist Church
  • "You rock! Thanks :)"

    - Gabe Stefanescu, Integra BMS
  • "Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."

    - Marc Phillips, Autism Services of Mecklenburg County
  • "Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"

    - Andrea Whilden​, Southern Ag
  • "Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"

    - Tina Philbrick, Country Club of Salisbury
  • "Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."

    - Gary Crocker, Network Engineering Manager, Harris Teeter Inc.
  • "Prompt and accurate service as always."

    - Vincent Saelzler, Financial Research Associates LLC
  • The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs

    - Larry Brown, Northlake Mall
  • "I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."

    - Jordan Walker, QA and Support Specialist, Harris Teeter Inc.
  • "I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."

    - Richard Kelly, Plant Manager, Fleming Laboratories
  • "Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new Avaya IP Office phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"

    - Melody McNally, Carmel Baptist Church
  • "Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."

    - Raymond Breakfield, Fourway
  • "Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."

    - Debbie Sharpe, IT Support, New Garden Landscaping and Nursery
  • "Great service every time. Well explained when given explanation of issue we had."

    - Cathy Batten, Hubert Whitlock Builders
  • "All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."

    - Douglas A. Benuska, Information Technology, STV Inc.
  • "Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"

    - Veva Moss, Charlotte Ophthalmology Clinic P.A.
  • "Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."

    - David Myer, Portrait Innovations Inc.
  • "Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."

    - Victoria Hayes, Ted A Greve & Assoc
  • "Our needs were addressed quickly and without any effort on our part."

    - Heather Phillips, Action Food Sales
  • "Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."

    - Kristine Maniscalco, Administrative Manager, B2R Finance

  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
    - Natasha Brinkley, DecisionPathHR
  • "Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."

    - Bettye Garmon, Garmon & Co. Inc.
  • "The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."

    - Matthew Evans, Chief Information Security Officer and Director of Network Technology, Alpha Theory
  • "Fast, friendly and thorough."

    - Julia Melerine, Crosland Southeast
  • Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.

    - Paul Dyson, CaroMont Regional Medical Center
  • "Stan is always awesome and a pleasure to work with.”

    - Christy Sellers, American Scale
  • "[TelWare's] support team is awesome. Every time!"

    - Christina Fairbank, Price Brothers Plumbing
  • "They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"
    - Liz Wright, GMS - Gypsum Management and Supply

  • "Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "
    - Cailyn Carroll, ComplianceLine Inc.
  • "Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"

    - Tracey Combel, Town of Matthews
  • Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!

    - Kathy Bowles, Guard-One Protective Services
  • "Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"

    - Thomas Allender, Mecklenburg Radiology Associates
  • "You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"

    - Mary-Alice Faulk, Systems Support Desk Supervisor, Harris Teeter Inc.
  • "The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."

    - Juan Rivera, Cannon Pharmacy
  • "I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "

    - Dawn Haithcock, NBFSA Administrative Solutions
  • "My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "
    - Linda Washington, Flow Automotive CORP
  • "Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."

    - Tamara Williams, Presbytery of Charlotte
  • "Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."

    - Andrew Hall, Horizon Investments LLC
  • "As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."

    - Robert Newman, This End Up Furniture
  • "This install was almost transparent. To completely switch out a phone system and to have it fully functional within 30 minutes is incredible."

    - Chuck Young, Flow Automotive
  • "Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "

    - Waynette Adamczak, Clemmons United Methodist Church
  • "Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."

    - Paul Dyson, CaroMont Regional Medical Center
  • "Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"

    - Debbie Clay, Industrial Battery and Charger Inc.
  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"

    - Natasha Brinkley, DecisionPathHR
  • "Tech was friendly and knowledgeable. Great Service!"

    - Greg Adams, National Aviation Services
  • "Michael was great! He was right on time and did everything we needed with a smile on his face. I appreciate being given the chance to check all of our systems before he left, just in case something wasn't working properly. He's going to give Stan a run for his money ;)"

    - Christy Sellers, American Scale
  • "Awesome support like always!"

    - Chuck Young, Flow Automotive Corp.
  • "Would not call anyone else to help with our phone needs."

    - Lisa George, Ketchie Houston Inc.
  • Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.

    - Tara Taylor, Crown Builders
  • "I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"

    - Rick Smith, Threadline
  • Great customer service as always! - Fast response and always good! - Sincerely, M. McNally

    - Melody McNally, Carmel Baptist Church
  • "Dara was so helpful. Our office phones are fairly antiquated and he went above and beyond to get me the help I needed. The gentleman more familiar with out system (I hate I didn't catch his name) was able to walk me through everything step-by-step as if he was standing right next to me. Great experience!"

    - Chelsea Smith, Mint Hill Dentistry
  • "Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."

    AND

    Went above and beyond to help. Great staff.

    - Cathy Batten, Hubert Whitlock Builders
  • "Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"

    - Lisa George, Ketchie Houston Inc.

  • "Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "
    - Karen Lucas, Mental Health America of Central Carolinas
  • "My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."

    - Chris McGroder, International Minute Press
  • "The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."

    - Brooke M. Horton, Smith Rowe LLC
  • "Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"

    - Ruthie Tart, Movin' On Movers Inc.
  • "Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"

    - Debra Bell, Whole Family Chiropractic
  • "TelWare techs are great. They know their product and are always personable."

    - Jeff Tomich, Woodward Compressor Sales Inc.

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