The Software-Defined Network (SDN) is a well-established technology for local area networks. In traditional networks, routers determine not only where a packet needs to go but what path it will follow to get there. An SDN puts the path selection into software. This allows dynamic path assignment based on current traffic conditions, and it allows the network manager to configure the network with...
In the jargon of virtual private networks (VPNs), you may have heard the term MPLS. What is it, and what benefits does it provide? What is MPLS? MPLS stands for "Multiprotocol Label Switching." The important word is "label," which is what it uses to direct traffic. Internet-data packets typically make several hops from one router to another before reaching their final destination. All the routers...
Merchants are seeking more ways to reduce processing fees, accept secure payments and connect with customers. They are seeking the best technology with un-interrupted service that connects at hyper speeds. Overall, merchant services are becoming much more sophisticated and technologically advanced. Cost Improvements Primarily, merchants are interested in reducing processing...
Flow Automotive just opened a new dealership: Flow Volkswagen Wilmington. On the day that Flow took over ownership of this location, TelWare installed the Star2Star "blended" VoIP phone system. This was their 15th location on the Star2Star solution; they have over 900 phones across their enterprise. Installation day was very busy because they not only changed over to a new phone system, th...
Fiber optic cabling offers the fastest network connections and performance. A good fiber optic network can handle all your network traffic and applications with fewer cables than copper wiring and with much smaller overhead. However, you need more than just cables to have a great network. Fiber optic networks use light to transmit data, and that light needs an unobstructed path through the optical...
Wide area networks (WAN) make multi-site organizations work. They allow your remote locations to share information with your headquarters and with each other. However, traditional WAN can be expensive and difficult to maintain, especially if your locations are all in separate cities or states. One possible solution to this problem is SD-WAN. While it does not happen often, now...
Discover why the Avaya IP Office phone system has been deployed over 200,000 times around the globe. IP Office can do serious wonders for your business regardless of how big an operation you run. You could be in your first week or your thirtieth year, you could have five employees or thousands, it doesn't matter. If you haven't given IP Office a try, you should see what it can do for you!...
Many businesses opt for outsourcing their IT management. Outsourcing works extremely well, especially in terms of reducing costs. Running an in-house data center is expensive. Yet, even with outsourcing, you must decide whether to use a co-location partner or transition completely to a cloud computing alternative. Below are several signs that co-location hosting is the best choice for your busin...
"Stan is always awesome and a pleasure to work with.”
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"Brandon was awesome and got us up and running quickly!"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
"Prompt and accurate service as always."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Polite, great customer service."
"Awesome support like always!"
"Fast, friendly and thorough."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"What was needed was done very quickly! Excellent!"
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"You rock! Thanks :)"
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"TelWare techs are great. They know their product and are always personable."
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
"[TelWare's] support team is awesome. Every time!"
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Our needs were addressed quickly and without any effort on our part."
"Tech was friendly and knowledgeable. Great Service!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Would not call anyone else to help with our phone needs."