An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling ... ,” you have encountered an auto attendant. It doesn't matter if you are using an Avaya phone system, TelWare SIP, or another phone system; you can integrate an au...
In today's digital age, there are so many advances available to help your business run smoothly and more efficiently. Certainly, phone systems are a great example of available cutting-edge technology. However, how do you know that you are choosing the best system that will provide for all of your needs? Rather than guessing, you should consider the assistance of a telecom consulting firm to he...
Continuing to prove themselves as leaders in the digital world, Avaya unveiled Avaya Equinox at GITEX in Dubai this week. Avaya Equinox goes beyond a business phone system — or even a unified communications solution. Avaya Equinox is a software-based Team Engagement solution merging Avaya Communicator, Avaya Aura Conferencing, Avaya Scopia, and Avaya Breeze. Give your customers and employees a...
Without a doubt, hosted phone systems (also known as PBX systems) have many advantages over on-premise phone systems: Cost effectiveness Scalability Ability to outsource maintenance Speedy disaster recovery Dependability Ideal for Small Businesses Small business ow...
Avaya IP Office is the flagship Avaya solution for midsized businesses and provides a simple, unified communications system. This Avaya phone-system platform is easy to deploy, use and manage. Now, with version 10.0, it’s gotten even better. What’s great in Avaya 10.0? Increased Scalability Avaya IP Office 10.0 is a single platform that offers scalability up...
There is a very good chance that if you have worked in an office, you have used an Avaya product. They are the world's largest manufacturer of telephone equipment. Avaya products are designed to increase efficiency and are easily incorporated into your business. Why is Avaya a standard in the communications world? It features simple, innovative quality products. The Avaya one-X Communicator is...
Many of the forecast models are predicting Hurricane Matthew to be off the North Carolina coast this weekend, possibly bringing heavy rains, high winds and lightning. Hurricane Matthew is currently a Category 3 with 120 mph winds. How Should Your Business Prepare? Power outages make up the majority of network outages businesses face. Minimize the risk by preparing for such disas...
VMware usually charges users to upgrade its software so they have support for the latest versions of their favorite operating system, but that isn't the case this year. Engadget reported that VMware issued free upgrades to its popular programs Fusion (8.5 and 8.5 Pro) and Workplace (12.5 and 12.5 Pro). VMware's software allows users to run guest operating systems on their c...
"The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."
"What was needed was done very quickly! Excellent!"
"Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"
"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
|"Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "|
|"My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "|
The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs
"Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."
"Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."
"Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"
"As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."
"Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."
"I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."
"The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."
Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!
"Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."
"Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"
"It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."
"Prompt and accurate service as always."
"Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."
"[TelWare's] support team is awesome. Every time!"
"My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."
"I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."
"The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"
"Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"
"Fast, friendly and thorough."
"Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."
"Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."
"Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."
"TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."
Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens
"TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."
|"Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "|
"Polite, great customer service."
As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!
Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.
"Our needs were addressed quickly and without any effort on our part."
"Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "
"I know that even if I'm not present while work is being done that
Telware will do the job right and will handle all the details as
requested. You guys are just awesome! all of you :)"
"I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."
"I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"
"Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"
"Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."
"Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."
"Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."
Went above and beyond to help. Great staff.
"The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."
"Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"TelWare techs are great. They know their product and are always personable."
"All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."
"Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"
Great customer service as always! - Fast response and always good! - Sincerely, M. McNally
"TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"
"Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"
"Tech was friendly and knowledgeable. Great Service!"
"We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"
"You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"
|"What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"|
"Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."
"We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."
"Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."
"Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"
"Stan is always awesome and a pleasure to work with.”
"Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."
"Great service every time. Well explained when given explanation of issue we had."
|"They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"|
"As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."
"Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."
"I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "
"I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."
"You all are wonderful with response time and resolving issues quickly. Thank you so very much!"
"You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"
"Brandon was awesome and got us up and running quickly!"
"Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."
"We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"
"Responsive and knowledgeable staff. Cliff is easy to work with!"
"Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"
"You rock! Thanks :)"
"Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "
"Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"
"I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"
"Would not call anyone else to help with our phone needs."
"Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."
"Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"
"Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"
"Awesome support like always!"
Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.
"Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."
"Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"
"Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"