The old, taken-for-granted call-forwarding feature of business phone systems is getting smarter. Many VoIP systems and smartphones now offer situational call forwarding. Whether a call gets forwarded, and where, can be a matter of when the call arrives, where you are and who's calling.

Scheduled Forwarding

The most widely available feature is forwarding during specified hours. Rather than just going to voicemail, off-hours calls can go to a mobile phone or secondary number. This is useful for numbers that aren't strictly 24-hour but need to maintain availability as much as possible.

Forwarding by Geolocation

For still better reachability, calls can be forwarded based on geolocation. The recipient's smartphone tells the phone system where it is. If it's on the work premises, calls go to the work phone. Forwarding numbers can be set up at the branch office, at home and of course, on the smartphone itself. If it's important not to miss any calls, this feature is a lifesaver.

Forwarding by Caller

Some callers are more important than others. Setting up situational forwarding just for important callers, such as managers and support staff, makes it less of a burden than forwarding all incoming calls. Other calls, such as ones from excessively eager salespeople, can be permanently forwarded to an assistant.

Forwarding isn't limited to just one phone at a time. It can ring the recipient's branch office, mobile phone and home phone all at once — if that's what's needed. Cloud-based software lets the recipient change settings from anywhere.

A phone system with a smart set of forwarding options can keep people better connected, so they don't miss important calls.


TelWare can help you set up a call-forwarding system that meets your business's needs. For more information, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data and unified communications solutions.

Back to News