Your ability to communicate with customers is one of the most important components of your business. In order to communicate with those clients, your business telephone system needs to be functioning properly.
The problem is that a business telephone system, like any technology, can encounter unexpected downtime or require troubleshooting from time to time.
With TelWare’s system maintenance agreement, we prevent a potential crisis by providing fast, reliable customer service when you need it most.
TelWare has over 40 dedicated service technicians ready to resolve common customer service requests like remote programming, installing new equipment and pulling cable. Many of our technicians have been with us for over a decade - that’s the level of loyalty and expertise TelWare provides to its customers.
In addition to our service technicians, TelWare also has a fully staffed customer service department who take calls and respond to customer emails. When you submit a service ticket, your request is read directly by managers who can dispatch technicians to resolve any issue that arises.
System Maintenance Agreement
With a maintenance contract, you are ensured that your business phone system experiences minimal downtime, and that you will never have to pay for a new part when damage is experienced through normal use. In addition, common maintenance practices such as moves, adds and changes are provided at a discounted rate. Included in your system maintenance agreement, you will receive the following services:
- Free Training of New Staff
- Protection of Investment
- Special Equipment Pricing
- Annual System Diagnostics
- Unlimited Telephone Help Desk
- Factory Certified Technicians
- Remote Programming Changes
- Priority Service Dispatch
- 24x7 Parts & Labor Coverage
Our service organization is open and ready to serve you 24 hours a day, 7 days a week – with a customer response time that is second to none. For emergency service requests, please contact our office directly at 800-637-3148. To make a service request, please fill out and submit our online request form.