Avaya Edge Emerald Partnership

Communication is a major consideration for the owners of new small- to medium-sized businesses. Not only is it important to foster collaboration within your organization, you must also offer outstanding customer service as well.

There are many bits-and-pieces apps and platforms out there that allow you to do one or two tasks. You can collaborate on a "teams" platform; manage social media and customer service on another platform; create a business phone line with mailboxes and user choices on a separate platform; and gather data on yet another platform.

Though it's tempting to use these free and low-cost applications when you're just starting out, you end up wasting more money than you save. You also waste time and cause your staff and customers frustration.

One of the easiest and most affordable ways to get your business started on the right foot is to simply start out with a multifaceted communications platform that accomplishes everything. Avaya IP Office is an all-in-one solution you'll never have to change. Everyone will always be on the same page, and your work efforts will never be scattered.


With Avaya IP Office, your small business can start off with as few as five users and eventually expand to 3,000 users. It doesn't matter if your business has one location or 150 — Avaya IP Office will evolve as your business does so your staff doesn't have to miss a beat.

Customer Service

Customer service is essential for businesses to remain competitive in the modern economy. Customers want to develop relationships with their favorite brands and the people behind the brand names. The Avaya IP Office ensures customers will gain access to a competent staff member quickly and easily.

Staff Collaboration

With Avaya, staff collaboration is simple as long as your workers have access to connected devices. The Avaya platform works with all popular devices including tablets, mobile phones, desktops and laptops. In addition, it also works in conjunction with the phones in your office and landline phones anywhere. Staff members who have to work remotely will have no restrictions.

Don't take a shortcut and realize you made a wrong turn. Start your business the right way. Establish a communications system that will last for the life of your business.

For information about how Avaya IP Office can help your business, contact TelWare at 1-800-637-3148 or sales@telware.com. TelWare is a national leader in the installation of voice, video, data and unified communication solutions.

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