Avaya IP Office and TelWare

TelWare has been in business for almost 30 years. In that time we've seen the rise and fall of many telephone technologies. For nearly a decade, however, we have successfully installed and networked Avaya IP Office and it has become one of our primary product lines.

"Avaya IP Office is the right choice for your business - whether you have 5, 25 or 1000 employees - just getting started or already established - have a single office or multiple locations," said Mike Canipe of TelWare.

IP Office 9.0

IP Office is one of the highest deployed business telephone systems with over 200,000 installations. IP Office 9.0, which was made available on October 1, easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations. Providing a seamless collaboration experience for voice, video and mobility, IP Office delivers exceptional value and low total cost of ownership.

With Release 9.0, Avaya has enhanced the one-X Mobile Preferred client to work in Voice over IP (VoIP) mode. In VoIP mode, the mobility client can make calls over Wi-Fi/3G/4G data networks and functions as your office extension on a mobile device.

The availability of both call-back and VoIP modes on the mobility client enables users to toggle between modes based on their network connections. This empowers end-users to make a choice based on their voice/data plan as well as availability and quality of the data connection (WiFi/3G/4G). Making calls over WiFi allows you to place calls to colleagues for free, which is great for making calls from overseas and back to the office.

In addition to cutting-edge enhancements to the mobility client, Avaya Flare for iPad and Windows allows you to video call colleagues, along with easy management of multi-party conferences. The upgrade also introduces better call control with Hold, Mute and Transfer, allowing you to add an active call to a conference and multiple call appearances.

Benefits of Avaya IP Office 9.0

Some benefits of using Avaya IP Office 9.0 for your business include:

  • Cost Effective Growth - Whether it’s adding a single user or an entire location, Server Edition easily grows with any expanding company.
  • Low Total Cost of Ownership (TCO) - Day to day administration of users, groups and call routing across the entire network is easy from the centralized, Graphical User Interface, speeding Moves, Adds and Changes (MAC’s).
  • Non-Stop Communication - IP Office's failover capabilities for both real time and voice messaging helps assure that businesses don’t experience downtime.

IP Office Web Manager

Also included in Avaya IP Office 9.0, IP Office Web Manager provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to primary, secondary, expansion and application servers, along with solution-wide user management, back-up, restore and upgrades, simplifying management while reducing administrative overhead.

With TelWare and Avaya you get the best of both worlds, the name and reliability of a global player and the flexibility, understanding and support of a local company.

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