At TelWare, we have more than 35 years of experience in the telecommunications industry.

We leveraged our expertise in the telephony field to provide customers with full-featured, cloud-based business phone services that address many hosted PBX solutions The core of our advantage is a white-glove service approach. We take pride in our commitment to product quality and customer satisfaction. All our client relationships are based on the pillars of collaboration and communication. First, expect a personalized evaluation of your current telecom needs and specific recommendations to improve your IT environment to create a customized deployment and design plan. Then, we provide staff training to boost confidence, ultimate system impact, and ongoing follow-up to address any concerns. Enhance your collaboration, minimize maintenance costs, and improve the all-around efficiency by transitioning to a cloud-based system that is modern and easy to use. TelWare’s data-center services are SSAE16 soc 1 type 2- and PCI DSS-compliant.

 

Our Process

TelWare works with you directly to meet your needs. Whether you are looking for a simple solution for your small business, a complex solution for a call-center environment or a multi-site enterprise solution, our project management team will bring your vision to fruition. The team takes special care to collect the information needed to create a positive, personalized experience. We evaluate the system and equipment you have, identify the system you need, and delineate how old and new can be successfully integrated to save costs while meeting your business’s specifications. Essentially, we make sure you get what you love – and love what you get.

Welcome

Often called the “handoff” you will meet your main point of contact for the installation. We’ll conduct a site survey, examining the configuration of the switch, desired features, and equipment layout and feasibility.

Business Needs Analysis

We work with clients to identify specific needs. TelWare customizes the system to guarantee a successful outcome.

Design & Programming

Everything is programmed in our test lab per customer specifications. Custom auto attendants, call routing, call queues, and more!

"Go Live"

We aim to install with minimal downtime. The focus is very much on white-glove service. Your key contact person, technicians, and trainers attend the first day of service.

Training

To maximize your investment and ensure staff confidence, our trainers visit familiarize employees with the new system features. Your staff will become comfortable with the new system before they are placed in a real-world environment.

Follow Up

We conduct a follow-up to resolve any unforeseen programming issues & provide additional user instruction.

24/7 Support

TelWare offers a one-year warranty, which includes maintaining the system remotely. Cloud solutions also include 24/7 remote support!

Project Management and Account Team | White-Glove Service from Beginning to End

We offer all customers a key contact person to guide you through the design and installation process from start to finish, ensuring the system that goes live on completion day meets all your business objectives. Dealing with one key person who is fully involved in your installation is vital for simplifying lines of communication and assuring a successful project execution. We will be on hand to offer expert advice whenever you need it.
 

Turnkey Implementation 

Other phone system providers often leave you high and dry with implementation, forcing you to become your own IT department to step up your entire business phone system. TelWare fully meets your expectations and delivers more. Our white-glove service sets up all needed hardware and programming, so you get a turnkey system that is hassle-free and ready to go.

  • Fully customized auto-attendant/digital receptionist
  • Call queues/contact-center features built-in
  • Voicemail to email & fax to email
  • Current Status/Active Presence
  • Integrated text messaging/chat
  • Video/web conferencing included

TelWare Customers

  • Autism Society of North Carolina
  • Carmel Baptist Church
  • Cannon Pharmacy
  • Charlotte Fire Department
  • Charlotte Water
  • Goodwill of the Southern Piedmont
  • Habitat for Humanity
  • Harris Teeter
  • Metrolina Greenhouses
  • Mint Hill Cabinets
  • Morris Jenkins
  • Northlake Mall
  • Whole Family Chiropractic
  • & many more...

 

 

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