Retail & Services

• Out-of-date equipment
• More employees than phones
• Roaming employees
• Multiple locations

• Phone systems (single site or multi-site)
• Installation of point-of-sale (POS) equipment
• Music – overhead and music on hold
• Paging, including register microphones and phone-system integration
• Cordless phones
• Call routing
• Wireless access points
• Toll-free or local phone numbers
• Call recording
• Customized automated attendant
• Voicemail to email – ensures you never miss a message
• Drive-up call boxes for pharmacy or parcel pickup
• Customer Wi-Fi
• Surveillance equipment
• Structured cabling
• TV and digital signage installation
• Cordless phones for managers or sales floor clerks
• Door chime notifying employees that a customer has entered the store
• Equipment monitoring (HVAC, refrigeration control, etc.)
• Merchant services (credit-card machines)
• SureCall Cell Boosters

• Paging system: marketing announcements or overhead music
• Improved customer satisfaction
• Durable and easy to use
• Employee mobility
• Call routing sends calls directly to the desired department or person
• Reduced costs
• Minimize overhead and maintenance costs with our included remote maintenance
• Tailor customer journey with custom call routing
• Co-location allows multiple stores to be on the same system
• Measurable data identity customer preferences
• Hosted solutions need little on-site equipment
• Unified shopper experience
• Scalable when your business grows

Great infrastructure helps to make a successful store. Future thinking stores need quality single-site or a multi-site phone system. TelWare provides reliable and scalable structured cabling. This is the backbone of your communication and networking system. This can include cordless phones for mobile managers and sales floor clerks. TelWare's paging networks integrate with the phone system. Staff communicates in private via cash-registers, microphones, or through overhead speakers.

• Our team of trained professionals can help by:
• Installing surveillance equipment to help prevent merchandise theft.
• Include digital signage to display advertising, informational content, and point-of-sale (POS).
• Supply merchant-services equipment for quick customer checkout.

Does your store have systems that require regulation? Is refrigeration, heating, ventilation, or air-conditioning (HVAC) needed? Manage worrisome fluctuations remotely. TelWare installs network connections needed for remote access. Control and monitor devices even when you are not in the store.

Provide a pleasurable shopping experience with outstanding service and convenience. Building long-term loyalty with each customer. Imagine each customer visit beginning with a friendly employee’s pleasant smile and greeting. Alert staff of arriving potential customers with a door chime.

The pleasant experience continues with popular overhead music. Evoke an upbeat atmosphere for shoppers. While browsing, the customer accesses uninterrupted store-wide Wi-Fi to look up product information. Staff is notified when long lines start to form. At once call for more cashier reinforcements using the TelWare-installed paging system. The customer experiences a fast check out with a new cashier using merchant services.

Call management is the last integral piece of the customer-service experience. Retail stores can alter auto attendants in no time with call centers. Transfer to partner stores, and route calls to specific recipients or departments.

TelWare can also establish both mobile and stationary solutions in a co-located system. Workers aren’t tied down to registers or offices. Employees will not miss a call if need to check the back of the store for a product. The “Find Me/Follow Me” feature forwards calls to mobile phones.

With so many retail solutions to choose from, TelWare makes it easy for stores to put customers first.