All size stores rely on us for a sturdy infrastructure to meet their needs. We build first-class customer service contact centers.
From two-person mom-and-pop shops to 200-store nationwide retailers we are there.
Great infrastructure helps to make a successful store. Future thinking stores need quality single-site or a multi-site phone system. TelWare provides reliable and scalable structured cabling. This is the backbone of your communication and networking system. This can include cordless phones for mobile managers and sales floor clerks. TelWare's paging networks integrate with the phone system. Staff communicates in private via cash-registers, microphones, or through overhead speakers.
Does your store have systems that require regulation? Is refrigeration, heating, ventilation, or air-conditioning (HVAC) needed? Manage worrisome fluctuations remotely. TelWare installs network connections needed for remote access. Control and monitor devices even when you are not in the store.
Provide a pleasurable shopping experience with outstanding service and convenience. Building long-term loyalty with each customer. Imagine each customer visit beginning with a friendly employee’s pleasant smile and greeting. Alert staff of arriving potential customers with a door chime.
The pleasant experience continues with popular overhead music. Evoke an upbeat atmosphere for shoppers. While browsing, the customer accesses uninterrupted store-wide Wi-Fi to look up product information. Staff is notified when long lines start to form. At once call for more cashier reinforcements using the TelWare-installed paging system. The customer experiences a fast check out with a new cashier using merchant services.
Call management is the last integral piece of the customer-service experience. Retail stores can alter auto attendants in no time with call centers. Transfer to partner stores, and route calls to specific recipients or departments.
TelWare can also establish both mobile and stationary solutions in a co-located system. Workers aren’t tied down to registers or offices. Employees will not miss a call if need to check the back of the store for a product. The “Find Me/Follow Me” feature forwards calls to mobile phones.
With so many retail solutions to choose from, TelWare makes it easy for stores to put customers first.