Retail & Services

All size stores rely on us for a sturdy infrastructure to meet their needs. We build first-class customer service contact centers.

From two-person mom-and-pop shops to 200-store nationwide retailers we are there.
 

How Can We Help?

Challenges

  • Out-of-date equipment
  • More employees than phones
  • Roaming employees
  • Multiple locations

Applications

  • Phone systems (single site or multi-site)
  • Installation of point-of-sale (POS) equipment
  • Music – overhead and music on hold
  • Paging, including register microphones and phone-system integration
  • Cordless phones
  • Call routing
  • Wireless access points
  • Toll-free or local phone numbers
  • Call recording
  • Customized automated attendant
  • Voicemail to email – ensures you never miss a message
  • Drive-up call boxes for pharmacy or parcel pickup
  • Customer Wi-Fi
  • Surveillance equipment
  • Structured cabling
  • TV and digital signage installation
  • Cordless phones for managers or sales floor clerks
  • Door chime notifying employees that a customer has entered the store
  • Equipment monitoring (HVAC, refrigeration control, etc.)
  • Merchant services (credit-card machines)
  • SureCall Cell Boosters

Benefits & Impact

  • Paging system: marketing announcements or overhead music
  • Improved customer satisfaction
  • Durable and easy to use
  • Employee mobility
  • Call routing sends calls directly to the desired department or person
  • Reduced costs
  • Minimize overhead and maintenance costs with our included remote maintenance
  • Tailor customer journey with custom call routing
  • Co-location allows multiple stores to be on the same system
  • Measurable data identity customer preferences
  • Hosted solutions need little on-site equipment
  • Unified shopper experience
  • Scalable when your business grows

Important Infrastructure

Great infrastructure helps to make a successful store. Future thinking stores need quality single-site or a multi-site phone system. TelWare provides reliable and scalable structured cabling. This is the backbone of your communication and networking system. This can include cordless phones for mobile managers and sales floor clerks. TelWare's paging networks integrate with the phone system. Staff communicates in private via cash-registers, microphones, or through overhead speakers.

  • Our team of trained professionals can help by:
  • Installing surveillance equipment to help prevent merchandise theft.
  • Include digital signage to display advertising, informational content, and point-of-sale (POS).
  • Supply merchant-services equipment for quick customer checkout.

Does your store have systems that require regulation? Is refrigeration, heating, ventilation, or air-conditioning (HVAC) needed? Manage worrisome fluctuations remotely. TelWare installs network connections needed for remote access. Control and monitor devices even when you are not in the store.

Customer Service

Provide a pleasurable shopping experience with outstanding service and convenience. Building long-term loyalty with each customer. Imagine each customer visit beginning with a friendly employee’s pleasant smile and greeting. Alert staff of arriving potential customers with a door chime.

The pleasant experience continues with popular overhead music. Evoke an upbeat atmosphere for shoppers. While browsing, the customer accesses uninterrupted store-wide Wi-Fi to look up product information. Staff is notified when long lines start to form. At once call for more cashier reinforcements using the TelWare-installed paging system. The customer experiences a fast check out with a new cashier using merchant services.

Call Management

Call management is the last integral piece of the customer-service experience. Retail stores can alter auto attendants in no time with call centers. Transfer to partner stores, and route calls to specific recipients or departments.


TelWare can also establish both mobile and stationary solutions in a co-located system. Workers aren’t tied down to registers or offices. Employees will not miss a call if need to check the back of the store for a product. The “Find Me/Follow Me” feature forwards calls to mobile phones.

With so many retail solutions to choose from, TelWare makes it easy for stores to put customers first.

  • Reviews

    "I am writing you to express my appreciation and satisfaction with the structured-cabling work that you all have provided. Specifically, the interactions with Jacob during this process have been outstanding. He always conveyed what he was working on and, unlike nearly all other vendors, accurately communicated when he would be done with each step. Even when needs changed, he would confirm his understanding of the request and quickly deliver results. In all our dealings with Jacob, his dedication to delivering quality work was apparent, and Morris Jenkins will benefit for many years because of it. I wish all our vendors could operate with the same level of service that Jacob has provided to us. He sets the standard high and has made our involvement with TelWare one of the best vendor experiences of this entire new building process.”

    John Knight
    Morris-Jenkins
  • Reviews

    "I wanted to take a moment to thank you and your team for the incredible service they provide. Over the weekend, we had an issue at [one of our stores] in Raleigh and in the blink of an eye, Larry was in route. Once on-site, Larry was customer-focused, doing everything we asked with patience and diligence. Larry stayed on-site until we were able to get the store operational (even though it was not his issue!) and then went on site [the next morning] to help, giving us peace of mind. Larry’s effort is just one example of the service your company provides. You have an incredible team and I hope you know how valuable they are to us. I appreciate you!” 

    Mary-Alice Faulk - Systems Support Desk Supervisor ​​​​​​​
    Harris Teeter, Inc.
  • Reviews

    "I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter. Sadly, more times than not, the only communication that is shared is when something is needed or blown up! Therefore, I wanted to break that trend and take a moment to highlight the awesome job you do spoiling us! Your company has definitely set the bar with which we measure and compare the performance we expect from other vendors.” 

    Jordan Walker - Syst Install,QA & Support Specialist ​​​​​​​
    Harris Teeter, Inc.
  • Reviews

    " We are very happy with our new audio/visual and telephone equipment, and with TelWare advisory and installation. In the past eight years, we have moved our corporate headquarters twice. Each time, TelWare has worked with us closely and managed the installation of new wiring, relocation and/or installation of new telephone, audio/visual and network equipment. Each time they did a first-rate job. They have the experience, equipment, and people to get the job done on-time and within budget.”

    Doug Handy - CFO ​​​​​​​
    Sales Performance International
  • Reviews

    "Awesome! It was pure luck that I found [TelWare] through Google. My business phone system was down; [it was] some number of years [old]. I had no idea who to call. Your team assigned my business an account, and within 60 minutes of my call, Chad was on-site to diagnose and fix the system. I was so pleased that my phones were again humming before a total of three hours since my distress call to you. Thanks for the exceptional service, and especially to Chad for his excellent work."

    Jesse Pike Jr.
    Pike's Pharmacy

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