Today’s law firms must be the picture of professionalism, and a memorable first impression starts with a top-notch communications system. With TelWare’s solutions, your firm can leverage flexible, streamlined communications, unparalleled mobile capabilities and error-free record keeping – making that great first impression last.

How Can We Help?

Challenges
  • Security and client confidentiality
  • No receptionist, or small office with limited staff
Applications
  • Instant call recording
  • Auto attendant – directs callers to the right person quickly
  • Unified communications – communicate on your terms, seamlessly
  • Conferencing
  • Voicemail to email
  • Local and toll-free phone numbers
  • Presence function displays availability status
  • Sound masking
Benefits & Impact
  • No “IT” guy required – we manage the entire system
  • Flexibility
  • Mobility
  • Supports multiple locations, teleworkers and mobile devices
  • Phone systems are no longer bulky or expensive
  • Professional first impression
  • Lower overhead
Flexible Solutions for Every Size

The traditional law firm has a large office near or in the heart of downtown – and its team commutes from distant suburbs, through traffic, to get to work. After crunching numbers, many law firms are discovering that a high overhead for a spacious prime location, and the hours spent traveling, simply don’t make sense in terms of money and efficient use of time. With TelWare’s technology, a firm’s employees can work remotely with the same efficiency, so companies can save thousands by renting a smaller office at the location of their choice; equally as important, commuting time is now spent working for the client.

For small law firms, TelWare’s solutions mean never missing a call, despite a limited staff, and providing the kind of service that creates client loyalty. When your firm expands, our scalable solutions can support any number of users, from five to 3,000.

Streamlined Communications

Whether your firm decides to maintain a traditional office or not, the right communications system is essential for excellent customer service. Your firm will receive one main number, making it easy for clients to remember, and calls can be routed to any staff member’s desk, mobile, or home phone after call handlers check their “presence” status to see who is online. Even if you have several sites, every location shares the same contact number, messaging, directory and call routing in one unified system.

You can use your computer’s softphone or any other device to communicate with clients or staff, while accessing the speed dials and contacts stored in your personalized profile. Switch from phone to chat to video conferencing effortlessly. If someone faxes you a contract, a fax machine isn’t necessary; simply view the document on any device.

Availability

Lawyers are constantly mobile, from meeting with clients to making court appearances. When you leave your computer’s softphone, you can change your status to “mobile” so calls are sent to your cell phone. If you are busy in court, your call handler can route the call to another hunt group, or the caller can leave a voicemail that is digitized and sent to your email. For meetings, you can hold conferences from any location, while pulling up court documents or contracts as visuals.

Record Keeping and Accuracy

Law-firm professionals understand the importance of accurate record keeping. With call recording, you can toss your sticky notes and simply record a conversation; the recording can be filed for later reference or even sent as an email.

Since phone conversations are included as billable time, your system can also keep track of your phone usage, making billing easy and efficient. Errors are essentially eliminated through automation.

TelWare’s solutions help you say goodbye to inefficiencies and hello to first-rate customer service.

Client Testimonials

  • "TelWare did a great job training us on how to use our new phone system! They broke the training into smaller groups to ensure everyone got personal attention and ... everyone’s questions were answered. I would definitely recommend TelWare!"

    - Jeff Landon, Premier Alliance

  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"
    - Natasha Brinkley, DecisionPathHR
  • "Everyone at TelWare is so responsive and helpful. It doesn’t matter how big or small our requests, TelWare is always there to help right when we need it. I really appreciate your help with this [phone-relocation] project. Thanks!"

    - Carolyn Kirkley, IT Coordinator, Foundation of Shalom Park
  • As always, fast & curteous response! Appreciate TelWare and the customer service team! Thank you for your continued great services!

    - Melody McNally, Carmel Baptist Church
  • "Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"

    - Tracey Combel, Town of Matthews
  • "Larry is the best technician ever! Knowledgeable and patient. Thank you, Larry!"

    - Ruthie Tart, Movin' On Movers Inc.
  • "As usual, the technician (Larry) was pleasant, knowledgeable and professional. He always goes, what I feel, is above and beyond! We couldn't trust our phone system with anyone else."

    - Robert Newman, This End Up Furniture
  • "My experience was great because the techs arrived on time and resolved the issue quickly. They also explained what caused our problem so that we could prevent a recurrence."

    - Chris McGroder, International Minute Press
  • "I would absolutely recommend TelWare! They have been dependable, and their team has been very professional and responsive."

    - Richard Kelly, Plant Manager, Fleming Laboratories

  • "Brian was very responsive and informative. He was able to resolve the issue in a timely manner. Thank you!! "
    - Cailyn Carroll, ComplianceLine Inc.
  • "Your customer service in setting up the service call was great, making sure that all questions were answered before hand. Your tech was personable, knowledgeable and very helpful!"

    - Debra Bell, Whole Family Chiropractic
  • Kevin was very helpful. I appreciate the time he took even though it was just to come install a small wireless headset for me. It gave us an opportunity to discuss future business between Crown Builders and TelWare.

    - Tara Taylor, Crown Builders
  • "It is great working with TelWare. The work is grade A and [Matt is] very knowledgeable."

    - Linda Bennet, Small Business Administration
  • "Brandon was awesome and got us up and running quickly!"

    - Dave Ford, AVP Productions
  • "Responsive and knowledgeable staff. Cliff is easy to work with!"

    - Scott Urban, NASCENT Technology, LLC
  • "All my experiences with Jake have been outstanding! He always does great work and has very strong customer-service skills. I deal with a lot of vendors in the IT world, and Jake stands out to be one of the best I’ve dealt with ... Thank you very much for all the hard work, and I’m sure we will be talking in the future on other projects."

    - Douglas A. Benuska, Information Technology, STV Inc.
  • "What made my service great was the response time. I initially missed Michael Fisher's phone call then before I looked up he was in my computer asking if he could assist me. Thank you for your prompt service!"

    - Natasha Brinkley, DecisionPathHR
  • "Tech was friendly and knowledgeable. Great Service!"

    - Greg Adams, National Aviation Services
  • "Excellent execution. Quick response. I highly recommend TelWare for all phone and network needs."

    - David Myer, Portrait Innovations Inc.
  • "Brian A. was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"

    - Tina Philbrick, Country Club of Salisbury
  • "I know that even if I'm not present while work is being done that Telware will do the job right and will handle all the details as requested. You guys are just awesome! all of you :)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • "TelWare made our last move as pleasant and seamless as could be. The quality of their work is outstanding."

    - Andre Bergeron, M.A. Stewart & Sons (USA) Ltd.
  • "Everyone was quick to help during a huge emergency. All of our systems were down except our phone system, and you guys helped make. Stressful situation less so by quickly getting a new message recorded and put up for us letting callers know we were closed. Thank you!"

    - Thomas Allender, Mecklenburg Radiology Associates
  • "Awesome! As always – a fast, courteous and wonderful response! Thanks to Cliff for helping me out and resolving our issue! As one of the receptionists here at Carmel Baptist Church, I really love this new [Avaya IP Office] phone system, and the customer-service team at TelWare is excellent! I so appreciate all of you!"

    - Melody McNally, Carmel Baptist Church
  • "Jimmy Woods was great to work with. Very nice and helpful. Seemed generally glad to help me."

    AND

    Went above and beyond to help. Great staff.

    - Cathy Batten, Hubert Whitlock Builders
  • "Our needs were addressed quickly and without any effort on our part."

    - Heather Phillips, Action Food Sales
  • "Brian Andrews took over and got Windstream to my office and their equipment was replaced hopefully resolving the problem. Brian continually checked back with me to be sure it had been handled."

    - Kathy Hybarger, Southern Shows
  • "I am very pleased with the quick response and the options that were offered as solutions. Fantastic customer service by Taffy and Cecil. :-)"

    - Carolyn Kirkley, Foundation of Shalom Park
  • Great customer service as always! - Fast response and always good! - Sincerely, M. McNally

    - Melody McNally, Carmel Baptist Church
  • "Quick and friendly service. I love being able to quickly get in touch with an actual person who is willing to help!"

    - Tracey Combel, Town of Matthews
  • "The technician, Scott D., was very helpful and friendly. He took care of all of the changes and crazy update requests with a great attitude and in a timely manner."

    - Brooke M. Horton, Smith Rowe LLC
  • "Prompt and accurate service as always."

    - Vincent Saelzler, Financial Research Associates LLC
  • The technicians that arrived were very professional, communicated well, dressed in proper attire, had the right tools and parts, worked in a timely manner, made sure I was happy before they left. I wouldn't hesitate to contact TelWare for my future communication needs

    - Larry Brown, Northlake Mall
  • "We had thought the ticket would be taken care of [the following week], but the ticket was actually completed the same day we submitted the request. Getting this completed prior to the employee starting enabled us to complete her onboarding process prior to her start date. THANKS, TELWARE!"

    - Kathy Halsey, Finance Administrator, Good Shepherd United Methodist Church
  • "You provided notice to us that you probably weren't going to be able to help on Friday due to the holiday week, but our job would be pushed to Monday. The technician called ahead of time [and] showed up first thing Monday morning. He was polite, pleasant and efficient. The problem was resolved quickly. Thank you!"

    - Toni Hagerman, Episcopal Diocese of NC
  • "I just want to extend a well-deserved and not-expressed-enough thank you to ... the entire TelWare team for the exceptional job your guys and gals do taking care of Harris Teeter."

    - Jordan Walker, QA and Support Specialist, Harris Teeter Inc.
  • "My experience was both great and informative. Jessica was an amazing and knowledgeable trainer. I am now able to able to do my job more effectively. "
    - Linda Washington, Flow Automotive CORP
  • "You rock! Thanks :)"

    - Gabe Stefanescu, Integra BMS
  • "I just wanted to THANK everyone who came out last Thursday and was a part of installing our new phone system. You all did a great job! You were very professional, knowledgeable about the system and phones, and helpful to our employees. It was a pleasure working with you."

    - Vickie Funderburk, Info Systems/Human Resource, Parker Medical Associates LLC
  • "You all are wonderful with response time and resolving issues quickly. Thank you so very much!"

    - Christy Sellers, American Scale
  • "Please let Gil know the guys (Travis and Tom) who came today [to install new cabling in our warehouse] were very professional and completed the job in a timely fashion. Thank him for us!"

    - Debbie Clay, Industrial Battery and Charger Inc.
  • "The technicians for TelWare are outstanding! Cecil ... and Brandon ... came by and resolved all the issues over at the Mooresville store. Everyone’s very pleased over there."

    - Juan Rivera, Cannon Pharmacy
  • "TelWare was prompt and very professional. They went above and beyond to provide us great customer service. The installer we worked with was quite impressive with his knowledge, work ethic and follow-through. He went above and beyond to ensure we had everything we needed and ahead of schedule."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "I didn't have to do anything. I tell Doyle what I want and then I get an e-mail from Support saying it was done. Doesn't get much easier than that."

    - Tom Smith, Triad Radiology Associates
  • "Thanks for the great service. TelWare met the expectation of having new-hire workstations set up before their start date. We think a new hire feels a little more welcome when their space is ready and waiting."

    - Kathy Halsey, Good Shepherd United Methodist Church
  • "Thanks again, you guys are doing great work for us. Sometimes we don't thank you all enough."

    - Chris Sheraden, Advanced Maintenance
  • "As a design engineer with 20-plus years of experience, I have had the privilege to work with some great installers, and he was one of the best I’ve ever worked with."

    - Tim Nichols, Senior Network Engineer, Oldcastle Materials
  • "Technician was very nice and could spot the problem quickly. I appreciate how fast your company responses to our issues! Thank you! "

    - Waynette Adamczak, Clemmons United Methodist Church
  • "I would absolutely recommend TelWare! They replaced our old, antiquated phone system with a new Avaya IP Office system, and we couldn’t be happier!"

    - Rick Smith, Threadline
  • "Whenever we have an issue it is resolved fast and everyone is so pleasant to deal with."

    - Raymond Breakfield, Fourway
  • "Brian was very helpful and handled the issue very quickly. He also followed up with me to see if he could help with anything else. I am very pleased with his service."

    - Victoria Hayes, Ted A Greve & Assoc
  • "Lucas King continues to react to our requests and needs with urgency and professionalism. Customer service like this is why we selected TelWare for our telecommunication needs."

    - Wes Roan, Johnstone Supply
  • "You have an incredible team, and I hope you know how valuable they are to us [Harris Teeter]. I appreciate you!"

    - Mary-Alice Faulk, Systems Support Desk Supervisor, Harris Teeter Inc.
  • "They were fast and very professional. Having issues resolved quickly is imperative to what we do. Thank you for the support that you provide!"
    - Liz Wright, GMS - Gypsum Management and Supply
  • "Thank you for sending Brian H. out today to address a voicemail issue. Not only did he address the voicemail problem, but he answered several other questions as well. Very helpful and pleasant to work with ... Thanks again for responding so quickly."

    - Debbie Sharpe, IT Support, New Garden Landscaping and Nursery
  • "[TelWare's] support team is awesome. Every time!"

    - Christina Fairbank, Price Brothers Plumbing
  • "Thank you for providing great, consistent customer service over the last 13 or so years ... The level of excellence that TelWare provides is one that is truly exceptional. Thanks again for being such a good partner that we can count on for all our communication needs!"

    - Tim Owens, Engineering Manager | CTO, AE Global Media
  • "What was needed was done very quickly! Excellent!"

    - Karen Russell, Mint Hill Cabinets
  • "Awesome support like always!"

    - Chuck Young, Flow Automotive Corp.
  • "Professional and High-Quality Interaction, Communication, and Service from Every Single Person in the organization with which we had contact: Doyle Blalock, first contact Gil McLean, scheduling and coordination Cecil, onsite tech "

    - Duane Bryant, Absolute Graphics LLC
  • "Polite, great customer service."

    - Sabrina Perry, Thermo King
  • "Fast, friendly and thorough."

    - Julia Melerine, Crosland Southeast
  • "Just wanted to let you know that Brian H. was awesome the last few days helping us ... He was happy and willing to do whatever was necessary to get the solution working. He came up with ideas and solutions to assist us and also stayed late to ensure that [the project] reached a successful conclusion."

    - Gary Crocker, Network Engineering Manager, Harris Teeter Inc.
  • "Johnny and Matt continue to be fast at reacting to our 'need it now' issues and I greatly appreciate their presence here."

    - Paul Dyson, CaroMont Regional Medical Center
  • "We’re very happy with TelWare’s service! They installed the system in a timely manner and worked with us to make the customizations necessary."

    - Shannon Allmon, QEMS
  • "Cecil gave me prices, discussed various options, & was patient with my questions. He also showed me several features on the phone should I want to make some changes such as ring tones. Thanks for excellent service!"

    - Julie Hester, Owner/Office Manager, North Mecklenburg Plumbing Co Inc
  • "Thank you for your prompt service ... by Jake and Micah to install our internet drops for our EMR installation process! Your service techs did a quick, thorough and undisruptive installation as was requested, and they kept the areas clean and neat!"

    - Veva Moss, Charlotte Ophthalmology Clinic P.A.
  • "I just wanted to send you both a note about Wendy. I’m not sure of her last name, she answers the phone when I call in to place a service ticket. She has helped me several times in the last few weeks and always goes above and beyond to help me with what I need. Wendy is so pleasant and helpful and I just wanted to let someone know what a great job she does. "

    - Dawn Haithcock, NBFSA Administrative Solutions
  • "Thank you for the excellent service that TelWare provided to us, and we certainly will recommend you any chance we can."

    - Bettye Garmon, Garmon & Co. Inc.
  • "Thank you, Brian A., for taking care of this issue in a timely manner. Great to have [a] company that partners with us in our communications needs."

    - Matt Trent, Costner Law Office PLLC
  • "Jimmy was in and out in no time. He also showed me how I can fix this [problem] in the future."

    - Marc Phillips, Autism Services of Mecklenburg County
  • "Kevin M. and Cole were pleasures to work with today. They completed the work order with expertise and swiftness. I just wanted to take a moment to applaud the professionalism they extended to West Charlotte High School today. Thank you for sending them our way!"
    - Melissa Millner, Sr. Administrative Secretary, West Charlotte High School, Charlotte-Mecklenburg Schools
  • "Sumner did an awesome job addressing my question about call listening. Troubleshooting errors was easy, and he was very friendly and professional."

    - Andrew Hall, Horizon Investments LLC
  • "The technician (Matt) went far and beyond with solution for our service. Finally, we got all figured out. Thank you Telware!"

    - Luis Varela, Statesville Country Club

  • "Cliff was very patient, professional and spot on with my many requests! Thank you very much Cliff! "
    - Karen Lucas, Mental Health America of Central Carolinas
  • "Very knowledgeable and willing to help. [TelWare] was very patient in dealing with our issues with our phones. I would recommend you highly to anyone!"

    - Lisa George, Ketchie Houston Inc.
  • "Johnny and Matt M. always do a great job without complaining. They go above and beyond to complete the job on time."

    - Mark Huffman, Gaston Memorial Hospital
  • "Due to the expertise of your team, you can rest assured that we will continue to utilize your services as our needs grow in the near future."

    - Kristine Maniscalco, Administrative Manager, B2R Finance
  • Fred was very quick to send someone out to help us! The tech's sent were very friendly and in the end we were up and running more quickly then expected. Thank you!!

    - Kathy Bowles, Guard-One Protective Services
  • "Every time I call, TelWare is always on top of our needs in a very timely manner. Thanks!"

    - Andrea Whilden​, Southern Ag
  • "We love Stan; he could never do any wrong. We very much appreciate the promptness of everyone at TelWare with our service needs. Thanks for being on top of things!"

    - Christy Sellers, American Scale
  • "The guys (Kevin M. and Greg) finished up [relocating our network gear] this a.m. and did a fantastic job. Please pass my kudos along to their manager."

    - Matthew Evans, Chief Information Security Officer and Director of Network Technology, Alpha Theory
  • "Jimmy was great to give me the time and expertise that i needed to make the decisions that I am trying to make for planning some new work. He is always great to work with."

    - Tammy Hawn, Town of Maiden
  • "Stan is always awesome and a pleasure to work with.”

    - Christy Sellers, American Scale
  • "Would not call anyone else to help with our phone needs."

    - Lisa George, Ketchie Houston Inc.
  • "Great service every time. Well explained when given explanation of issue we had."

    - Cathy Batten, Hubert Whitlock Builders
  • "TelWare techs are great. They know their product and are always personable."

    - Jeff Tomich, Woodward Compressor Sales Inc.
  • Fixed the problem after hours, Brandon that helped me was very pleasant to talk with and got everything fixed within just minutes. Thank you Mitzi Hutchens

    - Mitzi Hutchens, YVEDDI Public Transportation
  • Johnny and Matt continue to impress with their ability to finish on time with the changes on our end that happen even at the last minute. Keep up the good work and thanks for not complaining over all the last minute changes as it frustrates me also.

    - Paul Dyson, CaroMont Regional Medical Center
  • "Brian A., Cliff and Mike — thanks, guys! Without you, [our line trouble] wouldn’t have been resolved as quickly as it was. Everyone at TelWare has my utmost respect! Keep up the great work, guys!"

    - Jason Howie, Sys. Admin/Support Engineer, Financial Resources Group
  • "Very fast response to the request. We are truly pleased with the outstanding customer service provided by TelWare. Thank you again."

    - Tamara Williams, Presbytery of Charlotte

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