Queen City on a Mission

The City of Charlotte provides services to more than 870,000 residents. The city’s priorities are economic development, neighborhood development, transportation and planning, and a well-managed government. The city also works hard to ensure that the community will be a winning city for everyone, a truly remarkable place to live, work, learn, and play.

City of Charlotte logo

The Need for Optimization

The City of Charlotte utilizes multiple digital platforms to connect with the community and strongly relies on technology to manage its operations in the most efficient manner. Therefore, it was of great importance for the ideal function of the city, to connect to a wireless network that is both fast and reliable. The City of Charlotte was presented with the need to upgrade its wireless network technology, one that permits the city to deliver the best services to its residents.


Uptown Charlotte

Process Along the Journey

TelWare’s involvement contributed to the project completing ahead of schedule and successfully upgraded wireless network infrastructure of 14 Charlotte-Mecklenburg Police divisions, 42 Charlotte Fire stations, and 950 city vehicles. While technology runs off the Verizon commercial network, it provides a dedicated and secure network for public safety. According to Charlotte Fire Department Deputy Chief Rob Kinninburgh, "We will understand your problem better. We will send the most appropriate resources to handle the incident. We will be able to get real-time updates, status checks of the incident and its progress, and be able to manage the resources of the Fire Department more effectively than we ever have before."

Focus on Solutions

TelWare’s prime focus handled a variety of tasks including cleaning up network infrastructure cabling, replacing wall-mounted data racks at all fire stations, and deploying customer provided Cisco routers and switches while installing new battery backups at all locations. Additionally, TelWare successfully installed internal and external wireless access points and performed network conversion at police divisions in the overnight hours to minimize disruption.

cables connected to box

Versatile Capabilities

The queen’s city upgrade introduces new wireless capabilities to police and fire units in the field, allowing for increased presence and faster response times. "The technology now is just as good in the car as it is sitting in the office," says CMPD Lieutenant Steve Huber. This means officers no longer need to go back to the office to complete paperwork. "Officers are more visible to our community which means a higher perception of safety in our community," says CMPD Major Lisa Goeltz.

blue lights on police car
lady monitoring a security system

Optimize City for Emerging Technology

As a result of the City of Charlotte's BTOP network upgrade, its 10GB ethernet has resulted in an increase in productivity in many areas. Data can now be shared with units in the field at a more secure and faster rate, enabling the use of high-end applications. It also allows field access to video and text alert capture on social media, GPS mapping, detection of electronic monitoring devices, police reports, and use of body cameras.

TelWare played an important role in the implementation of this upgrade. One that made it easier for the city to reach their goals and effectively utilize multiple digital platforms, a welcoming resource for the community to learn, engage and provide input, and to connect with the community on a wide array of topics.


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