Why Do I Need a Managed Phone System?
To budget for fixed costs. Most manufacturers offer at least a one-year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts? And who has to pay to then have those faulty parts professionally remove (without voiding the manufacturer’s warranty), while directly dealing with the manufacturer? Unfortunately, the manufacturer’s warranty does not cover these services.
They certainly won’t pay a service company to perform this duty on your behalf. With a maintenance contract, you are ensured that your phone system is never down for long and you will never have to pay for a new part when damage is experienced through normal use. In addition, common maintenance practices, such as moves, additions and changes, are provided at a discounted rate.
Maintenance Contract Holders Have Access To:
- 24/7 Parts and Labor Coverage – Parts need to be replaced periodically. If your telecom equipment becomes defective or experiences failure during normal use, we will replace it and install it for free. Protect your investment.
- Priority Status – All contracted customers receive priority status for parts and services over noncontracted customers. Your system will always have guaranteed immediate support from our factory certified technicians.
- Included Services – Contracted customers receive included services such as remote changes, help desk, training of new staff, premises visits and special-equipment pricing.
- Faster Response Time – For major system outages and emergencies, your contract guarantees you a maximum four-hour response time, so your system will never be down for long.
Who Do I Call for Service and Repair?
For any problems you encounter with your phone system, or to request moves, additions, or changes to your system, you may use the request-service form on our website; you may also call our office 24 hours a day toll-free at 1.800.637.3148. Please allow time for our on-call technician to return your call when calling after hours, weekends, or on holidays.