TelWare offers support on many legacy phone systems, including Comdial and Nortel.

Many of our technicians have over 30 years experience in a wide variety of phone systems.

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Comdial Legacy Phone Systems

Does your organization have a Comdial legacy phone system that needs service? Well, you may or may not know that, in 2006, Comdial was acquired by Vertical Communications, and shortly thereafter, production on Comdial systems came to a halt. But not to worry, TelWare was installing new Comdial systems long before the acquisition and continues to service them today. We have access to replacement parts, phones and accessories for most Comdial systems. Our service technicians are factory trained to deal with any issues you may have with your Comdial system.

Supported Comdial legacy phone systems include:

  • DX80 & DX120
  • DSU & DSU II
  • FXT, FXS & FXII
  • DXP & DXP+
  • MP5000

Supported Comdial telephones include:

  • 7260, 7261
  • Impact 8012, Impact 8024
  • SCS Impact 8312, SCS Impact 8324
  • EP100G-12, EP100G-24,
  • VW-E100-12, VW-E100-24

Nortel Legacy Phone Systems

TelWare sold Nortel phone systems prior to its Chapter 11 filing in 2009. Avaya acquired Nortel's enterprise solutions business. You may still see some older TelWare service vehicles sporting a Nortel logo on the back. TelWare continues to service these systems and phones. Our average length of employment is over 10 years, and many of our technicians were around when we actively installed Nortel Systems.

Supported Nortel legacy phone systems include:

  • Mics
  • Cics

Supported Nortel telephones include:

  • T7100
  • T7208
  • T7316, T7316e
  • M7000
  • M7310, M7324
  • M3903, M3904

When to buy a new phone system?

Customers often ask us, “What is the average life of a phone system?” The typical answer is around eight to ten years, but this rough estimation does not define the many variables that could influence your decision to replace your current phone system. In fact, most systems reach their end-of-life through retirement, long before they reach their operational end-of-life. Some systems still in the field have been operational for fifteen or more years! For some organizations, whose needs change very little, this may be fine, but for others, an older phone system may no longer meet the needs of their growing business or integrate with other technologies they may have added to their office. So, when do you need to think about replacing your current phone system?

If your business owns an older legacy system like Nortel or Comdial, we can conduct a cost analysis to determine if it would be more cost effective for your business to replace a crashed system with a new phone system. After all, both Nortel and Comdial products are no longer made, so replacement parts are getting harder to find; scarcity is causing the price on refurbished equipment to rise. Whether your phone system can be maintained with replacement parts or needs to be updated with a new system, you can rest assured that TelWare will find the most practical and cost-effective solution based on your business's goals.

Consider This

Here are a few questions to consider to help you decide:

  • Am I missing out on features (IP soft phone, user presence, remote users, contact center, auto attendant) that will help my organization provide better service to my clients or customers?
  • Would I like users to be able to receive their voice-mail messages via email, but my current phone system cannot do this?
  • Does my organization have mobile workers who need to be able to receive calls to their desk phone on their cellular phone?
  • Does my current phone system prevent me from saving on monthly service provider expenses by switching to SIP, VoIP or other types of services?
  • Do I often have service issues with my current phone system that are eating at my technology resources budget?
  • Are replacement parts for my phone system hard to come by?
  • Has the production of my phone system model and associated devices been discontinued, therefore only refurbished replacement parts are available?
  • Am I having difficulty finding a vendor to service my phone system?
  • Has my organization outgrown the scalability of my current phone system, or if my current phone system is scalable, is it too old to warrant the capital investment to purchase add-ons?
  • Am I moving my organization to a new location and would rather allocate the funds that would go towards moving my old system to the installation of a new system?
Is It Time to Upgrade?

If you answered “yes” to six or more of these questions, it is definitely time for you to consider replacing your current phone system. You are missing out on many useful features, expansion opportunities and savings on service-provider expenses, replacement parts and service visits.

If you answered “yes” to four or five of these questions, you could still benefit from a new system, but could probably manage for a couple more years before upgrading.

If you answered “yes” to three or fewer of these questions, then your phone system is still fulfilling most of your needs and probably has many years ahead of it.