Does your organization have a Comdial legacy phone system that needs service? Well, you may or may not know that, in 2006, Comdial was acquired by Vertical Communications, and shortly thereafter, production on Comdial systems came to a halt. But not to worry, TelWare was installing new Comdial systems long before the acquisition and continues to service them today. We have access to legacy phone replacement parts, phones and accessories for most Comdial and Vertical systems. Our service technicians are factory trained to deal with any issues you may have with your Comdial system.
Supported Comdial legacy phone systems include:
Supported Comdial telephones include:
Even though Vertical acquired Comdial, they continued to make certain Comdial products that we support still today under the Vertical name.
Supported Vertical phone systems include:
TelWare sold Nortel phone systems prior to its Chapter 11 filing in 2009. Avaya acquired Nortel's enterprise solutions business. You may still see some older TelWare service vehicles sporting a Nortel logo on the back. TelWare continues to service these systems and phones. Our average length of employment is over 10 years, and many of our technicians were around when we actively installed Nortel Systems.
Supported Nortel legacy phone systems include:
Supported Nortel telephones include:
Customers often ask us, “What is the average life of a phone system?” The typical answer is around eight to ten years, but this rough estimation does not define the many variables that could influence your decision to replace your current phone system. In fact, most systems reach their end-of-life through retirement, long before they reach their operational end-of-life. Some systems still in the field have been operational for fifteen or more years! For some organizations, whose needs change very little, this may be fine, but for others, an older phone system may no longer meet the needs of their growing business or integrate with other technologies they may have added to their office. So, when do you need to think about replacing your current phone system?
your business owns an older legacy system like Nortel, Vertical, Mytel, or Comdial, we can conduct a cost analysis to determine if it would be more cost effective for your business to replace a crashed system with a new phone system. After all, both Nortel and Comdial products are no longer made, so replacement parts are getting harder to find; scarcity is causing the price on refurbished equipment to rise. Whether your phone system can be maintained with replacement parts or needs to be updated with a new system, you can rest assured that TelWare will find the most practical and cost-effective solution based on your business's goals.
Here are a few questions to consider to help you decide:
If you answered
“yes” to four or more of these questions, it is time for you
to consider replacing your current phone system. You are missing out on
many useful features, expansion opportunities and savings on service-provider expenses, replacement parts and service visits.
If you answered “yes” to two or fewer of these questions, then your phone system is still fulfilling most of your needs and probably has many years ahead of it.
If you're ready to upgrade your legacy system, contact us by clicking the link below or give us a call at 800-637-3148.
“Brian Andrews was very professional and very helpful. He was patient and took extra time to provide some training and highlight features of our phone system that are currently not being utilized. I look forward to our newly established relationship! Thank you for the support!"
Country Club of Salisbury
Problem: Customer said that they were doing their own programming and disabled/deleted the CCR tree.
When someone calls in and dials an extension, it says, "Extension not working," and after it cycles through, the caller is able to dial the extension. Customer is also going to send over a script of how the AA should route calls. Train customer on miscellaneous changes in voicemail/phone system.
Thank you so much for the fast response in being a new customer. Your technician, Matt, was incredible. He immediately recognized our "old" telephone system, and knew it would work with the Time Warner upgrade we got. He fixed what [another company’s] tech could not do, and even discovered the [other] tech had destroyed our voicemail system. What a fantastic experience on a first-time call to your company. You are now my telephone advisory team.
President, FJC Inc.